Must have
Must Have Qualifications and Expertise
We are seeking a highly skilled Technical Lead with strong expertise in Telecom and Network Core technologies, equipped to drive innovation and excellence in a dynamic engineering environment. The ideal candidate will possess in-depth knowledge and practical experience in the following key areas:
- Telecom & Network Core: Profound understanding of Mobile Core Network infrastructure, IMS Core frameworks, and comprehensive Network Architecture including product and platform networks. Expertise in VOLTE and the 5G Core Service-Based Architecture is essential to enable next-generation communication services.
- Programming & Automation: Proficiency in Python programming for scripting and automation tasks, experience with Robot Framework for test automation, and extensive knowledge of REST API integration. Strong capabilities in automation pipelines and continuous integration/continuous deployment (CI/CD) processes are required to optimize software delivery and operational efficiency.
Preferred Additional Skills and Knowledge
- Protocol Knowledge (Advantageous): Familiarity with communication protocols such as SIP, Diameter, TCP/IP, GTP, and HTTP/HTTP2 enhances the ability to troubleshoot and optimize network communications.
- Advanced Network Technologies: Exposure to concepts like network slicing, edge computing, and orchestration technologies will enable innovative use of emerging network capabilities.
- Cloud & Virtualization Experience: Expertise in deploying and configuring cloud environments is beneficial, especially with experience in Red Hat OpenStack and Kubernetes platforms, supporting scalable and flexible network functions virtualization (NFV).
This comprehensive skill set is crucial for leading teams that deliver robust telecom solutions while driving the automation and modernization of network core products.
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Deliverables and Performance Expectations:
| No | Performance Parameter | Measurement Criteria |
|---|---|---|
| 1 | Process Efficiency | Number of cases effectively resolved per day while ensuring compliance with defined process and quality standards. Achievement of process-level SLAs, including maintaining a high Pulse score and positive customer feedback, as well as monitoring Net Satisfaction (NSAT) and Employee Satisfaction (ESAT) metrics. |
| 2 | Team Leadership and Management | Oversight of team productivity and efficiency, including managing absenteeism and fostering a collaborative, high-performing team environment. Encouraging the exchange of knowledge and support mechanisms to enhance team morale and output. |
| 3 | Capability Development | Ensuring continuous technical growth of team members through completion of triages and technical assessments. Promoting learning agility and facilitating skill enhancements aligned with evolving technologies and organizational needs. |
These performance parameters align with the organization's commitment to delivering excellent telecom solutions, fostering professional growth, and sustaining a customer-focused approach.
As a Technical Lead, you will play a pivotal role in steering project success by proactively managing technical challenges, nurturing team competencies, and ensuring adherence to top-tier quality and operational standards.
Experience: 5-8 Years .
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