Job Description
Job Title:  TECHNICAL LEAD L1
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  4/24/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Purpose

Key Responsibilities: • Develop and maintain front-end components using React.js (v16+) • Design and implement RESTful APIs using Java Spring Boot (v2.3) • Collaborate with cross-functional teams to define, design, and ship new features • Ensure code quality through unit testing and code reviews • Optimize applications for maximum speed, scalability, and security • Participate actively in Agile ceremonies and contribute to sprint planning and retrospectives • Good understanding of ITIL concepts Required Skills: • Strong proficiency in React.js (v16+) including hooks, context API, and component lifecycle • Solid experience with Java, Spring Boot (v2.3), and REST API development • Familiarity with tools like Maven, Git, Jenkins, and JIRA • Understanding of CI/CD pipelines and security tooling • Testing and test automation skills, Selenium • Agile tools and ways of working Good to Have:- 1. 2. 3. 4. 5. 6. Public React.js (latest) – frontend Java (latest) – backend Spring boot – micro-services DevOps – working experience with CI/CD Exposure to Restful API/ Design pattern, unit test AWS – no cloud experience mentioned but good to have 
 

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Key Responsibilities: • Develop and maintain front-end components using React.js (v16+) • Design and implement RESTful APIs using Java Spring Boot (v2.3) • Collaborate with cross-functional teams to define, design, and ship new features • Ensure code quality through unit testing and code reviews • Optimize applications for maximum speed, scalability, and security • Participate actively in Agile ceremonies and contribute to sprint planning and retrospectives • Good understanding of ITIL concepts Required Skills: • Strong proficiency in React.js (v16+) including hooks, context API, and component lifecycle • Solid experience with Java, Spring Boot (v2.3), and REST API development • Familiarity with tools like Maven, Git, Jenkins, and JIRA • Understanding of CI/CD pipelines and security tooling • Testing and test automation skills, Selenium • Agile tools and ways of working Good to Have:- 1. 2. 3. 4. 5. 6. Public React.js (latest) – frontend Java (latest) – backend Spring boot – micro-services DevOps – working experience with CI/CD Exposure to Restful API/ Design pattern, unit test AWS – no cloud experience mentioned but good to have

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  • Handle technical escalations through effective diagnosis and troubleshooting of client queries
    • Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements 
    • If unable to resolve the issues, timely escalate the issues to TA & SES
    • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
    • Troubleshoot all client queries in a user-friendly, courteous and professional manner
    • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
    • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
    • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s

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  • Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
    • Mentor and guide Production Specialists on improving technical knowledge
    • Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist 
    • Develop and conduct trainings (Triages) within products for production specialist as per target
    • Inform client about the triages being conducted
    • Undertake product trainings to stay current with product features, changes and updates
    • Enroll in product specific and any other trainings per client requirements/recommendations
    • Identify and document most common problems and recommend appropriate resolutions to the team
    • Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT
2 Team Management Productivity, efficiency, absenteeism
3 Capability development Triages completed, Technical Test performance

 
Mandatory Skills: Telecom NMS South Bound Protocol Stack .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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