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Deliver
| No. | Performance Parameter | Measure |
| 1. | Contribution to customer projects | Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT |
| 2. | Automation | Process optimization, reduction in process/ steps, reduction in no. of tickets raised |
| 3. | Skill upgradation | # of trainings & certifications completed, # of papers, articles written in a quarter |
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The Assistant Vice President (AVP), 3rd Party & Supply Chain Resiliency Assurance supports the Enterprise Resilience Office in strengthening the firm’s ability to withstand, respond to and recover from disruptions arising from critical third party and supply chain dependencies. The role focuses on the assessment, monitoring and reporting of resiliency risks associated with Critical Third Party Service Providers (CTPSPs), ensuring alignment with State Street’s operational resilience, business continuity, and regulatory obligations.
Key Responsibilities
- Perform third party resiliency verification through review of Due Diligence Questionnaires (DDQs), test evidence and supporting documentation.
- Supervise and oversee the DDQ review process to ensure consistency, quality and timely completion.
- Engage directly with third party providers on resiliency, continuity and recovery matters.
- Identify, document and assess resiliency risks, weaknesses and gaps associated with CTPSPs.
- Open, track and approve remediation actions for third party resiliency findings.
- Monitor, track and report on third party resiliency assessments, testing outcomes and remediation status.
- Support validation that operational resilience, business continuity and regulatory requirements are met for third party engagements.
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.