Job Description
Job Title:  TEST ENGINEER L4
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  5/26/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

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The Quality Analyst – Salesforce Service Cloud is responsible for ensuring the quality, reliability, and functional accuracy of Service Cloud implementations. This role focuses on functional, regression, and end‑to‑end testing, working closely with cross‑functional Agile teams to identify defects early, support high‑quality releases, and ensure business requirements are met.
Key Responsibilities
Testing & Quality Assurance
• Execute functional, regression, and end‑to‑end testing for Salesforce Service Cloud applications.
• Validate Salesforce Service Cloud functionalities including case management, service workflows, and related features.
• Ensure test coverage aligns with business requirements and acceptance criteria.
• Apply modern testing tools and techniques to improve test effectiveness and efficiency.
Defect Management & Troubleshooting
• Identify, log, track, and manage defects across testing cycles.
• Perform root cause analysis to support effective defect resolution.
• Participate in bug triage and prioritisation discussions with development and product teams.
• Re‑test fixes and validate defect closures to ensure quality standards are met.
Agile & Delivery Collaboration
• Work within Agile / SDLC environments, actively participating in sprint ceremonies such as planning, daily stand‑ups, reviews, and retrospectives.
• Collaborate closely with developers, business analysts, and product owners to clarify requirements and test scenarios.
• Support UAT activities and provide quality sign‑off inputs.
Communication & Teamwork
• Communicate clearly and effectively in English (verbal and written) with stakeholders and team members.
• Act as a strong team player in cross‑functional delivery teams.
• Proactively raise risks, quality concerns, and improvement opportunities.

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Mandatory Skills: Salesforce Functional Testing .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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