Job Description
Job Title:  Technical Lead
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  5/29/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

 

Role Purpose


The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations

͏

Key Responsibilities

  • Design and develop ITSM modules (Incident, Problem, Change, Request, Service Catalog)
  • Implement and manage ITOM modules including Discovery, CMDB, and Service Mapping
  • Configure and maintain Discovery schedules, probes, sensors, and patterns
  • Develop and maintain CMDB data model, relationships, and governance policies
  • Implement Service Mapping (top-down and tag-based approaches)
  • Integrate monitoring/event tools with ServiceNow (Event Management)
  • Develop automation using Flow Designer and IntegrationHub
  • Customize workflows, UI policies, and business rules
  • Perform data reconciliation and CMDB health improvements
  • Support testing, upgrades, and production issues
  • Collaborate with architects, stakeholders, and infrastructure teams

Required Skills & Qualifications

  • Strong experience in ITSM development
  • Hands-on expertise in ITOM (Discovery, CMDB, Service Mapping)
  • Strong understanding of CMDB data model and CSDM framework
  • Experience in configuring probes, sensors, and discovery patterns
  • Proficiency in JavaScript, Glide APIs, Flow Designer
  • Experience with REST/SOAP integrations and MID Server
  • Knowledge of ITIL processes and service lifecycle

Certifications

  • ServiceNow Certified System Administrator (CSA) – Mandatory
  • Certified Implementation Specialist – ITSM – Preferred
  • Certified Implementation Specialist – ITOM – Mandatory
  • ServiceNow Certified Application Developer (CAD) – Good to have

 

 

͏

Deliver

No Performance Parameter Measure
1 Operations of the tower SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
2 New projects Timely delivery
Avoid unauthorised changes 
No formal escalations

͏
Mandatory Skills: ServiceNow - IT Service Management .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Information at a Glance

Get Job Alerts

Receive notifications when we have open roles and get other relevant career news


Register >
 

Join Us

Explore open roles that match your interests and skills


Search Jobs >
 

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.