Job Description

Role Purpose

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations

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Key Responsibilities: 

• Will be responsible to develop and implement different applications and
  integrations from initiation to completion, tailored to the customer process requirements, key recommendations and process gap resolution. 
• Creation/implementation/modification of ServiceNow SAM components such as REST API configurators 
• Maintain technical documentation and assist/participate in QA and user training activities. 
• Understanding of the project delivery lifecycle and processes and their implementation. 
• Scripting (JavaScript) for different modules for writing Rules, Updating/creating workflows, APIs
  etc. 
• Work with Technical Team Lead and Solution Architect to complete end-to-end implementation of ServiceNow SAM Pro, including initial setup and configuration. 
• Customize and configure ServiceNow SAM Pro to meet specific organizational needs both US and UK instances. 
• Work closely with stakeholders to gather requirements and translate them into technical
  solutions. 
• Develop and implement publisher-specific packs and plugins as needed for software
  management. 
• Collaborate with cross-functional teams to integrate SaaS applications with ServiceNow SAM
  Pro. 
•  
• Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of
  software asset management processes. 
• Understand detailed requirements and own your code from design, implementation, test
  automation, and delivery of high-quality solutions to our customers. 
• Solving complex problems in a highly dynamic and agile environment. 
• Having a strong focus on code quality and reusability. 

Basic Requirements: 

• B.E./B.Tech in Computer Engineering or an equivalent education preferred 
• 5-7 years of relevant experience in design and development with ServiceNow platform. 
• Proficiency in scripting including JavaScript, CSS, HTML, Angular with experience in REST API
  integration will be a plus. 
• Experience across Waterfall and Agile project methodologies. 
• Dynamic team player with good verbal and written communication. 
• Experience on one or more ITSM, CSM or other SNOW modules. Implementations will be a big
  plus. 

Preferred Requirements 

• ITIL Certified. 
• ServiceNow CSA. 
• ServiceNow CAD. 
• Any additional ServiceNow certifications will be a plus 

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Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and right resources for the team 
  • Train direct reportees to make right recruitment and selection decisions 
• Talent Management
  • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team 
  • Exercise employee recognition and appreciation 

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