Job Description
Job Title:  Technical Lead
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  5/13/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

 

Role Purpose


The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations

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  • Be part of a global team that has operational support responsibilities where you will be required to work with our internal customers to resolve issues using the ServiceNow Incident management process and ticketing system.
  • Expert in the ServiceNow Platform, including CMDB, implementing Business Rules, Flow Designer, Workflows, Client Scripts, UI Policy, and UI Actions as part of development activities for Catalogs, Scoped Apps or other platform activities.
  • Deep knowledge of ServiceNow ITOM Discovery and its Cloud Discovery (SGC) capabilities in a multi-public Cloud environment.   
  • Design, develop, and maintain ETL solutions using Integration Hub, IHETL, Robust Transformers and Data Stream Data Sources to support data warehousing and business intelligence initiatives. Monitor, troubleshoot, and optimize existing Data Sources and ETL jobs for performance and reliability.
  • Ensure data quality, integrity, and security throughout the ETL process.
  • Implement data validation and reconciliation processes.
  • Write and optimize complex SQL queries and stored procedures for data extraction and transformation. Develop and maintain comprehensive documentation for data flows, processes, and systems.
  • Participate in code reviews and contribute to best practices for ServiceNow and ETL development.
  • Collaborate with stakeholders, analysts, and business users to understand requirements and deliver robust data pipelines.
  • Apply data governance, security, and compliance standards to all processes.
  • Work with end – users and educate them on how to be more effective and efficient working on the platform either through informal meetings, brown bags or scheduled calls.
  • Develop technical requirements, documentation and technical diagrams.
  • Work with stakeholders to review stories and requirements to develop new capabilities as part of our monthly Sprints and Releases.

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Deliver

No Performance Parameter Measure
1 Operations of the tower SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
2 New projects Timely delivery
Avoid unauthorised changes 
No formal escalations

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Mandatory Skills: ServiceNow - IT Service Management .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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