Job Description

Exp Level : 9+
Relavent : 7+
Must Have: Aws Configuration, Networking, Python
Rate: 150K/M
Client Round: Yes

JD:

We are seeking a highly experienced Cloud Engineer with deep expertise in AWS to design, build, and manage complex cloud infrastructure. The ideal candidate will collaborate with cross-functional teams, gather requirements, and lead end-to-end implementation using Infrastructure-as-Code (IaC) and automation best practices.

Key Responsibilities:

• Design and implement scalable, secure, and highly available AWS infrastructure.
• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
• Own the end-to-end implementation of cloud infrastructure, including coding, testing, deployment, and documentation.
• Maintain and enhance a multi-account AWS Landing Zone using AWS Control Tower and IAM Identity Center.
• Automate infrastructure provisioning using Terraform, Terragrunt, and CloudFormation.
• Integrate and manage CI/CD pipelines using Jenkins and GitHub Actions.
• Monitor and troubleshoot systems using CloudWatch, Grafana, and other observability tools.
• Configure and manage AWS networking components such as VPC, Subnets, ELB, Transit Gateway, etc.
• Implement high availability, disaster recovery, monitoring, alerting, and testing strategies.
• Configure SAML and SCIM integrations with identity providers like Okta.
• Automate AWS account creation for business units using RunOn and Python scripts.
• Use Python to deploy AWS accounts in specific environments (e.g., dev, prod).
• Manage user onboarding and group access using MyID.
• Conduct peer reviews of infrastructure code and identify opportunities for optimization and automation.
• Ensure compliance with industry standards and frameworks such as FedRAMP, SOC 2, and ISO.
• Experience with Unix/Linux systems and troubleshooting.
• Understanding of cloud security best practices and compliance standards.

Preferred Qualifications:

• AWS certifications (e.g., AWS Certified Solutions Architect, DevOps Engineer).
• Experience working in Agile/DevOps environments.
• Strong communication and stakeholder management skills.

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Do

• Oversee and support process by reviewing daily transactions on performance parameters
  • Review performance dashboard and the scores for the team
  • Support the team in improving performance parameters by providing technical support and process guidance 
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Ensure standard processes and procedures are followed to resolve all client queries
  • Resolve client queries as per the SLA’s defined in the contract 
  • Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting 
  • Document and analyze call logs to spot most occurring trends to prevent future problems
  • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
  • Ensure all product information and disclosures are given to clients before and after the call/email requests
  • Avoids legal challenges by monitoring compliance with service agreements

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• Handle technical escalations through effective diagnosis and troubleshooting of client queries
  • Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements 
  • If unable to resolve the issues, timely escalate the issues to TA & SES
  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s

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• Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  • Mentor and guide Production Specialists on improving technical knowledge
  • Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist 
  • Develop and conduct trainings (Triages) within products for production specialist as per target
  • Inform client about the triages being conducted
  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Identify and document most common problems and recommend appropriate resolutions to the team
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver