Job Description
Job Description:
SAP ISU FICA Consultant :
- Should be well versed with Netmetering concepts of utilities
- Senior FICA consultant with hands on experience in configuration and functional designing
- Experience in implementation, integration, and support
- Ability to communicate effectively with customers, end users and internal project teams
- Should have good overall SAP FICA skills and knowledge on integration with Billing and Device management
- Should be able to drive business requirement sessions, develop configurations, test scenarios, conduct trainings, perform testing, and provide defect management support
- Understanding of ISU processes and other integration experiences
- Skilled in interacting with business users and process owners
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Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT |
| 2 | Team Management | Productivity, efficiency, absenteeism |
| 3 | Capability development | Triages completed, Technical Test performance |
Experience: 5-8 Years .
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