Job Description
Job Title:  Technical Lead L1
Req Id:  108044
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  11/11/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Job Description: 

Primary Skill: Fullstack

  • Front-end Technologies (React.JS or React Native)
  • Back-end Technologies (PHP or Java or Python or NodeJS or .net or C#

Roles & Responsibilities:

  • 4+ years of professional experience of Full Stack development which includes experience in front-end development, backend system architecture design, database design management and integration of service.
  • Required experience in any of the following Frontend Frameworks: React.JS, React Native
  • Required experience in any following programming languages: PHP, Hack lang, JavaScript, Python, Java, .net, C#
  • Experience in No SQL/SQL, Object-Relational Mapping (ORM) Experience, Database
  • 3+ years of professional experience working with code bases building micro services, REST APIs

͏

Job Description: 

Primary Skill: Fullstack

  • Front-end Technologies (React.JS or React Native)
  • Back-end Technologies (PHP or Java or Python or NodeJS or .net or C#

Roles & Responsibilities:

  • 4+ years of professional experience of Full Stack development which includes experience in front-end development, backend system architecture design, database design management and integration of service.
  • Required experience in any of the following Frontend Frameworks: React.JS, React Native
  • Required experience in any following programming languages: PHP, Hack lang, JavaScript, Python, Java, .net, C#
  • Experience in No SQL/SQL, Object-Relational Mapping (ORM) Experience, Database
  • 3+ years of professional experience working with code bases building micro services, REST APIs

͏

  • Handle technical escalations through effective diagnosis and troubleshooting of client queries
    • Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements 
    • If unable to resolve the issues, timely escalate the issues to TA & SES
    • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
    • Troubleshoot all client queries in a user-friendly, courteous and professional manner
    • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
    • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
    • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s

͏

  • Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
    • Mentor and guide Production Specialists on improving technical knowledge
    • Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist 
    • Develop and conduct trainings (Triages) within products for production specialist as per target
    • Inform client about the triages being conducted
    • Undertake product trainings to stay current with product features, changes and updates
    • Enroll in product specific and any other trainings per client requirements/recommendations
    • Identify and document most common problems and recommend appropriate resolutions to the team
    • Update job knowledge by participating in self learning opportunities and maintaining personal networks

͏

Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT
2 Team Management Productivity, efficiency, absenteeism
3 Capability development Triages completed, Technical Test performance

 
Mandatory Skills: Fullstack MERN .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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