Job Description

Bengalore - 150K - B3

CDO EDP Foundation platform at Prudential Financials is looking for a Data Engineer to join a diverse team dedicated to providing best in class Data Platform to our customers, stakeholders, and partners. 
Prudential’s Chief Data Office is focused on building a Centralized Enterprise Data Platform (EDP) in AWS to drive meaningful insights from data in a fast, secure, and reliable manner. Enterprise Data Platform will be an integrated repository with aggregated data in a consistent structure.  This platform will enable one-click onboarding of on-prem data, one-click onboarding of metadata from various other consumer (EDP & non-EDP) accounts, one-click data sharing with multiple consumer accounts, streamline accessibility, increase reusability, and minimize data redundancy while also being secure and auditable. 
Qualifications 
•    Bachelor's degree in Computer Science, Software Engineering, MIS or equivalent combination of education and experience
•    8+ years of experience as Data Engineer on AWS Stack with experience on DevOps tool
•    AWS Solutions Architect or AWS Developer Certification required
•    Solid experience of AWS services such as CloudFormation, S3, Athena, Glue, Glue DataBrew, EMR/Spark, RDS, Redshift, DataSync, DMS, DynamoDB, Lambda, Step Functions, IAM, KMS, SM, EventBridge, EC2, SQS, SNS, LakeFormation, CloudWatch, Cloud Trail
•    Implement high velocity streaming solutions and orchestration using Amazon Kinesis, AWS Managed Airflow and AWS Managed Kafka (preferred)
•    Solid experience building solutions on AWS data lake/data warehouse
•    Analyze, design, development, and implementation of data ingestion pipeline in AWS
•    Knowledge implementing ETL/ELT for data solutions
•    End-to-end data solutions (ingest, storage, integration, processing, access) on AWS
•    Knowledge implementing RBAC strategy/solutions using AWS IAM and Redshift RBAC model
•    Build & implement CI/CD pipelines for EDP Platform using CloudFormation and Jenkins
•    Programming experience with Python, Shell scripting and SQL.  

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Do

• Oversee and support process by reviewing daily transactions on performance parameters
  • Review performance dashboard and the scores for the team
  • Support the team in improving performance parameters by providing technical support and process guidance 
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Ensure standard processes and procedures are followed to resolve all client queries
  • Resolve client queries as per the SLA’s defined in the contract 
  • Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting 
  • Document and analyze call logs to spot most occurring trends to prevent future problems
  • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
  • Ensure all product information and disclosures are given to clients before and after the call/email requests
  • Avoids legal challenges by monitoring compliance with service agreements

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• Handle technical escalations through effective diagnosis and troubleshooting of client queries
  • Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements 
  • If unable to resolve the issues, timely escalate the issues to TA & SES
  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s

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• Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  • Mentor and guide Production Specialists on improving technical knowledge
  • Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist 
  • Develop and conduct trainings (Triages) within products for production specialist as per target
  • Inform client about the triages being conducted
  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Identify and document most common problems and recommend appropriate resolutions to the team
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver