Job Description
Job Title:  VMware L2 Support Engineer
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  3/3/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. 
Job Description: 

Job Description

About the Role Lead the daily operations on VMware for the Harman enterprise as L2 support engineer, monitoring observation and react with emendations based on SOP, work with other IT teams for troubleshooting. What You Will Do Installation and Configuration: Deploy, install, configure, and upgrade VMware software and virtualization platforms based on client requirements. Troubleshooting: Identify and resolve issues related to VMware infrastructure, including virtual machines, ESXi hosts, vCenter servers, and networking components. Performance Optimization: Monitor and optimize the performance of VMware environments to ensure efficient resource utilization and high availability. Security: Implement security best practices to protect virtualized environments from threats and vulnerabilities. Backup and Recovery: Develop and maintain backup and disaster recovery plans for virtualized systems, ensuring data integrity and business continuity. Documentation: Maintain detailed documentation of configurations, procedures, and troubleshooting steps for VMware infrastructure. Technical Support: Provide technical support and guidance to clients, addressing their VMware-related concerns and inquiries. Capacity Planning: Assess and plan for future capacity requirements, recommending hardware and software upgrades as needed. Collaboration: Collaborate with other IT teams and vendors to integrate VMware solutions into the overall IT infrastructure. Training: Train client staff on VMware best practices and usage to enhance their proficiency.
What You Need Working experience installation & configuration of esxi Working Experience on Virtual machine creation. Working Experience on snapshot creation and deletion. Experience with VMware networking, VMware storage and permission management. working experience with Vsphere ( esxi , vcenter ) , Vsan, Vrops, Vro Knowledge on Content Library. Working Experience on vmotion, Storage vmotion. Working experience on standard and distributed network port groups. Working experience on vRops. Monitoring the alerts from vCenter and vRops. Knowledge on vCenter architecture. Work experience in raising the case with HP/Dell/Cisco. Working experience in remote management of hardware. Knowledge on any OS/VMware products is add on. Familiar with any enterprise backup software according to SOP documents Familiar with any enterprise SAN storage Working experience on Xen Platform What is Nice to Have Powershell/Bash scripting Knowledge on public or Private cloud Advanced level technical skillset Experience with analyzing data and preparing reports Familiarity with ITIL What Makes You Eligible Willingness to work in 24/7 shift Acting proactive and independent in a global organization Possess skills in cross-cultural awareness, influence, communication, and problem solving

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Do

1. Design and Develop solutions as per client’s specifications

  • Work on different softwares like CAD, CAE to develop appropriate models as per the project plan/ customer requirements
  • Test  the protype and designs produced on the softwares and check all the boundary conditions (impact analysis, stress analysis etc)
  • Produce specifications and determine operational feasibility by integrating software components into a fully functional software system
  • Create a prototype as per the engineering drawings & outline CAD model is prepared
  • Perform failure effect mode analysis (FMEA) for any new requirements received from the client
  • Provide optimized solutions to the client by running simulations in virtual environment
  • Ensure software is updated with latest features to make it cost effective for the client
  • Enhance applications/ solutions by identifying opportunities for improvement, making recommendations and designing and implementing systems
  • Follow industry standard operating procedures for various processes and systems as per the client requirement while modeling a solution on the software

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2. Provide customer support and problem solving from time to time

  • Perform defect fixing raised by the client or software integration team while solving the tickets raised
  • Develop software verification plans and quality assurance procedures for the customer
  • Troubleshoot, debug and upgrade existing systems on time & with minimum latency and maximum efficiency
  • Deploy programs and evaluate user feedback for adequate resolution with customer satisfaction
  • Comply with project plans and industry standards

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3. Ensure reporting & documentation for the client

  • Ensure weekly, monthly status reports for the clients as per requirements
  • Maintain documents and create a repository of all design changes, recommendations etc
  • Maintain time-sheets for the clients
  • Providing written knowledge transfer/ history of the project

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Deliver

No. Performance Parameter Measure
1. Design and develop solutions Adherence to project plan/ schedule, 100% error free on boarding & implementation, throughput %
2. Quality & CSAT On-Time Delivery, minimum corrections, first time right, no major defects post production, 100% compliance of bi-directional traceability matrix, completion of assigned certifications for skill upgradation
3. MIS & Reporting 100% on time MIS & report generation

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. 

Applications from people with disabilities are explicitly welcome. 
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