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The field services team play a key role in providing exceptional first-level support for diverse technical environment. The team ensures quick resolutions to IT service issues, supporting both resident and dispatch technicians who manage incident tickets and offer in-person assistance.

Roles & Responsibilities:

• Provide first-level onsite support for hardware, AV systems, device management, and basic networking.
•  Act as the primary point of contact for onsite support, including issue registration, classification, and restoration of failed IT services.
• Collaborate with internal teams to ensure seamless ticket dispatch and support across various service areas.
• Exhibit superior customer service by effectively communicating and assisting clients, while promoting a positive user experience.
• Manage and troubleshoot Microsoft devices, AV setups (Extron, Crestron), and conference room equipment, ensuring functionality during events.
• Contribute to AV event support, assisting with setup, troubleshooting, and post-event shutdown.
• Maintain inventory of devices, spare parts, and equipment, ensuring timely replacements and repairs.

Skills Required:

• Strong understanding of quantum computing and research environments.
• Proficient in hardware and peripheral management.
• Ability to coordinate and troubleshoot within a research setting.
• Full profciency in German language along with English is required for this role.

People with disability and appropriate suitability are in favor.

Quantum Support: Monday to Friday, 9 AM to 5 PM (local time) at research hubs.