Job Description
Job Title:  Customer Delivery Professional (CDP)
City:  Bogota
State/Province:  Bogota
Posting Start Date:  2/5/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

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What you’ll be doing

Delivery process and solution management

  • Managing order’s for the region & not limited to a specific country.
  • Managing and coordinating orders with internal support team.
  • Managing the order workflow in BT’s internal systems, including but not limited to MySD, Classic, SI+, asset inventory and ensure all are reflecting the current state of the delivery.
  • Ensure order is properly closed, including hand over into maintenance (HOTM), update back-end tools like Expedio, inform billing team and resolve inventory issues.

 

 

Project management involvement

  • Act as the single point of contact for all internal and external escalations on 1st level, expedites and inquiries related to order delivery.
  • Responsible for the end to end relationship for both internal support function & CSDP.

 

System issues & resolution

  • Responsible to open timely ticket on ASG issues & liaise with asg team to get resolutions on tickets.
  • Responsible to flag any user caused ASG issues & put a preventive measures in place to prevent user caused asg issues.

 

Configuration and service activation management involvement

  • Coordinate with the central config team to ensure proper configuration is built in time.
  • Schedule and arrange the RTT and Migration calls as per appointment date shared by CSDP with all necessary parties and ensure the necessary resources are booked (note: does not need to attend the calls).

 

Delivery knowledge management

  • Act as a mentor towards New Joiners for the CDP role
  • Cooperate and support service improvement initiatives related to or affecting the CDP role.

 

 

 

The skills & experience you need
  • Fluent English
  • Faster delivery focused mind-set
  • Drive for performance and results proactively
  • Team player, open and co-operative
  • Out of the box thinking
  • Systemic & analytical thinking
  • Self-confidence and self-sufficient while working alone
  • Strong communication and stakeholder management skills – both verbal and written
  • Experience in managing complex processes
  • Ability to quickly oversee complex processes and products.
  • Problem solving and initiating corrective actions
  • Ability to analyse and respond to complex customer service requirements.
  • Able to manage multiple tasks and priorities in a demanding environment.
  • ITIL or equivalent is an advantage
  • Basic technical and networking knowledge is an advantage

 

 

 

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Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

 
Mandatory Skills: Quoting and sales query .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.