Job Description
Job Title:  ADMINISTRATOR L3
City:  Boston
State/Province:  Georgia
Posting Start Date:  4/27/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

The Desktop Support L2 Engineer provides support for CLIENT end-user devices and approved business applications, focusing on incident resolution and application maintenance.

  • Deliver L2 deskside and remote desktop support
  • Provide software maintenance on application systems which includes vendor-supplied patches, updates, or other relevant features such as upgrades while adhering to defined process
  • Coordinate with vendor/OEMs of 3rd party application for L3 issues managing to timely resolution of issues
  • Perform IMAC and lifecycle management tasks
  • Identify application performance improvement initiatives and implement the same
  • Act as a liaison between resources, business Dept. and onsite IT management and Work with business to prioritize production implementation & change activities
  • Resolve incidents using ITSM tools and processes
  • Coordinate with vendors and internal resolver groups
  • Assist with application installations and upgrades
  • Document resolutions and maintain knowledge articles
  • Escalate complex issues to L3 teams
  • Meet SLA, CSAT, and quality targets

Mandatory:

  • Good communication skills, Work from Office, Kofax print management tool knowledge is needed.
  • Knowledge on Kofax/Equifax Application Support
Mandatory Skills: Desktop Support .

 

Experience: 3-5 Years .

 

The expected compensation for this role ranges from $45,000 to $121,000 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.