Job Description
Job Title:  Desktop Administrator L2
City:  Boston
State/Province:  Massachusetts
Posting Start Date:  12/9/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

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Role & Responsibilities

Perform customer services related to

  1. Equipment and systems products by troubleshooting problems, resolving problems, interfacing with vendors for in-warranty returns, installing software and entering resolutions into the Service Now Ticketing system.
  2. Must be able to repair laptop/ Desktop and workstation.
  3. Maintain, analyzes, troubleshoots, and repairs hardware and computer peripherals.
  4. OS Imaging (SCCM) and setup of workstations and the installation and configuration of software and hardware.
  5. Security compliance adherence for Infra as per customer requirements
  6. Manage assets Inventory at office, updating Assets Data Base tool, Asset Salvages. receiving and shipping out assets for end users. stockpiling inventory at depot.
  7. Manage and maintain SLA on the tickets
  8. Should be flexible for Weekend/holiday support. Ready to travel to support any nearest office location.

Onsite availability during business hours, no WFH

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Skills: 

  1. Desktop/Laptop repair / IMAC new setups experience is a must.
  2. Good verbal communication: ability to solicit and convey moderately complex information and make recommendations.
  3. Good problem-solving skills, ability to work well with diverse personalities and teams.
  4. Considerable experience supporting Servers and Handheld Devices.
  5. Knowledge and experience on Service requests, incident, problem management, Knowledge, and experience of ticketing tools (ServiceNow)
  6. Ability to set priorities and manage competing objectives.
  7. Ability to lift at least 50lbs

 

Certifications:

A+ (required)

Dell WPD Technician

 

Client Environnent :

Windows 10 & 11, MS Office o365, Dell Laptop /Desktops
Mandatory Skills: Desktop Support .

 

Experience: 1-3 Years .

 

The expected compensation for this role ranges from $34,500 to $76,000 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.