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Title:  PMO Executive - L1

Requisition ID:  81042
City:  Boston
Country/Region:  US
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Key Responsibilities:

  • Collaborate with the Service Delivery Team to understand their portfolio, business strategy, prioritization, etc., to ensure quality service delivery.
  • Coordinate with the IT Global Program Management Office and cross-functional PMOs to define the approach.
  • Monitor and report contractual service levels and reports to Wipro and client stakeholders.
  • Develop KB articles and publish them on the ITSM tool, encouraging teams to utilize these articles and measure their usage.
  • Prepare data points, conduct analysis, and create PowerPoint presentations for meetings such as weekly or monthly service reviews.
  • Maintain the roster of team members according to a shifting schedule.
  • Complete any reports and tasks mutually agreed upon with clients.
  • Enhance communications, content, and transparency of information with key customers.
  • Provide executive visibility into project, program, and functional level status, issues, risks, costs, etc.
  • Attend meetings, make a note of action items and maintain a risk tracker, ensuring timely closure by collaborating with the respective team.

 

Required Skills:

  • Proficiency in English, with excellent written and verbal communication skills.
  • Experience with Microsoft Office applications and Microsoft Office tools
  • Knowledge of ITSM – BMC Remedy/Helix.
  • Understanding of IT Service Desk and Field Support is an added advantage.

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Mandatory Skills: Project Management .

 

Experience: 1-3 Years .

 

Expected annual pay for this role ranges from $33,000 to $76,000 . Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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