Job Description
Job Title:  LEAD ADMINISTRATOR L1
City:  Brampton
State/Province:  Ontario
Posting Start Date:  5/21/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

    3- 5 years of IT deskside support experience.
    Strong background of proven success in IT field services required.
    Skilled in reporting and managing relevant IT escalations 
    Previous management experience of 1st and 2nd level desktop / network support team preferred.
    Solid record of success in managing customer satisfaction in an IT Services environment that includes end user desktop support.
Skills:
    Advanced troubleshooting expertise for end-user computing devices, operating systems, and corporate applications.
    Capability to manage and collaborate with third-party vendors, including escalation, follow up, and performance oversight.
    Full ownership of delivery governance, ensuring ticket quality, SLA adherence, and accurate documentation.
    Experience conducting deep-dive ticket trend analysis, identifying root causes, and proposing proactive improvements.
•    Strong proficiency in: 
o    Analysis & Problem Solving
o    Strategic Planning and Work Management
o    Quality Focus & Attention to Detail
o    Learning Agility & Change Adaptability
o    Stakeholder Management & Influence
o    Project Coordination and Task Prioritization
o    Building Trust Through Clear Communication
•    Excellent verbal and written communication skills, including the ability to articulate technical topics to both technical and non technical audiences.
•    Strong capability to collaborate with senior stakeholders and cross-functional teams.
Operational Responsibilities
•    Track, prepare, and present operational metrics, dashboards, and service reviews.
•    Ensure all services are delivered in strict alignment with contractual SLAs, KPIs, and operational standards.
•    Perform detailed ticket analytics to highlight: 
o    Recurring issues
o    Volume projections
o    Trends and service gaps
o    Top call drivers

Mandatory Skills: Desktop Support .

 

Experience: 5-8 Years .

 

The expected compensation for this role ranges from CAD 77000 to CAD 88862 .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

 

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

 
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