Job Description

Wipro, Multinational Corporation that provides information technology, consulting and business process services is seeking a new enthusiastic candidate who would join our team on a Contract Management Specialist with French role.

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What should I bring to the table?

• Fluency in English and French: good speaking, writing and comprehension skills in business context.

• Minimum of Baccalaureate Degree.

• Previous experience with Order Management, Contract Management is a plus.

• Familiarity of MS office tools: outlook, excel.

• Basic Understanding of Order to Cash/Sales Order Management process / Customer Fulfillment / Contract Management processes.

• Knowledge in Oracle R12 ERP/ SAP instance would be an advantage and preferable.

• A clear focus on superior customer service and continuous business performance improvement.

• Experience in analyzing performance metrics and managing proactively for continuous improvement.

• Demonstrated capacity to apply statistical measures to workflows and performance monitoring.

• Task and goal-orientated, with high energy levels and strong attention to detail.

• Capable of prioritizing issues and working with a sense of purpose and ownership.

• Analytical, with strong problem-solving skills.

• Thinking process – Be proactive, ask and perform work.

• Planning – Ability to plan the steps to be taken to achieve objectives.

• Accountability – Taking personal responsibility for actions.

What will my future role be about?

• Manage Contracts during their lifecycle.

• Responsible for proactively managing and maintaining all aspects of the Service/Lease contracts during their life cycle.

• Ensuring the accurate and timely invoicing of revenue.

Manage Billing

• Prepare billable data to ensure contracts are ready to bill to include collection and validation of usage data.

• Provide billing data where appropriate.

• Manage exception reports.

Manage Contract & iBase Changes

• Validate contract change requests.

• Oversee automated and conduct relevant manual changes.

• Execute mass updates when applicable.

• Send requests for PO renewals.

• Proactively resolve customer queries, looking for causes not just the symptoms.

• Prepare and send credits and debits.

• Change trial contract end dates. Dispute handling

• Ensures correct and timely completion of disputes in order to realize customer satisfaction.

• Acts within the SOX rules.

• Manage Contract Lifecycle processes.

• Ensure Contracts are price indexed and/or prolonged in line with relevant Terms & Conditions 3rd Party Service Providers.

• Send PO’s and other relevant data to 3rd Party Service Providers and ensure that contracts are aligned with the service provided by the 3rd Party.

• Manage Terminations.

• Obtain end meter readings if applicable.

• Terminate contracts and inform relevant parties.

What's in it for me?

• Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment.
• Great career prospect with a leading international outsourcing company that cultivates a diverse and inclusive working environment.
• Competitive salary along with access to a wide range of customizable online benefits.
• Relocation package: in case that you are not living in Bucharest, the company will offer you support in order to relocate to our office location.
• Personal and professional development through a variety of training programs (hard/soft skills).
• Medical insurance.
• Life insurance.
• Christmas bonus.
• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.