Job Description
Job Title:  Customer Care Representative with French
Req Id:  89838
City:  Bucharest
State/Province:  Bucharest
Posting Start Date:  8/14/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

WIPRO, our multinational Tech and Outsourcing company is looking for ambitious talent that will join our engaging team for a Customer Care Role. You will work for one of our clients, a global pharmaceutical and medical device provider, helping its customers gain support and understanding by also ensuring qualitative results in their activity.

͏

Key responsibilities include:

  • Process complaints according to client’s regulations and policies.
  • Understand customer complaint, document information, and ask pertinent questions to collect relevant information.
  • Communicate with complainants and product surveillance team responsible for complaints processing.
  • Acting as a first point of contact for customer service.
  • Registering written or verbal requests received from end users and / or claims as per the procedures and agreed deadlines.
  • Answering technical questions related to medical equipment.
  • Processing specific reports regarding the day-to-day activity.
  • Actively participating in process improvement initiatives.

͏

What makes you special:

  • Fluency in French and English.
  • Bachelor's Degree or Master's Degree.
  • At least 6 months of experience in Customer Care/ Support Service/Translations/Technical Assistance/BPO activity.
  • Medical Background or Experience on Medical/ Pharmaceutical Projects is a plus.
  • Good communication skills (both written and verbal).
  • Computer literacy (MS Office, Internet, ticketing systems).
  • Customer service-oriented approach.
  • Effective at problem solving (troubleshooting skills).
  • Ability to prioritize important tasks.
  • Good skills of analysis and interpretation of datasets.

͏

What's in it for me?

  • Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment.
  • Great career opportunity with a leading international outsourcing company.
  • Opportunity of personal development in a multinational working environment.
  • Competitive salary with attractive set of social benefits available through a flexible benefits package that can be customized depending on each employees’ needs.
  • Relocation assistance to help you settle in.
Mandatory Skills: Prod Quality &Complaint Mgt.(Med Device) .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Information at a Glance

Get Job Alerts

Receive notifications when we have open roles and get other relevant career news


Register >
 

Join Us

Explore open roles that match your interests and skills


Search Jobs >
 

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.