Job Description

WIPRO, our multinational Tech and Outsourcing company is looking for ambitious talent that will join our engaging team for a Customer Care Role. You will work for one of our clients, a global pharmaceutical and medical device provider, helping its customers gain support and understanding by also ensuring qualitative results in their activity.

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What will my future role be about?

• Provides assistance to customers, sales representatives and employees by e-mail in English and French.

• Acts as the first point of contact with customers.

• Registers verbal or written requests and / or complaints received from end users and escalates them, if necessary.

• Records verbal or written requests received from end users in an accurate manner according to the procedures and within the previously established interval time.

• Registers cases in the client's internal systems.

• Processes Product Replacement cases.

• Carries out reports upon customer’s requests.

• Contributes to improving the process.

•Analyzes and translates customer reports

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When dealing with complaints and escalations:

• Proactively addresses any potential user issues.
• Continuously provides data to the Process Manager and the Head of Department, to the contact person from the Client about the existence of user dissatisfaction cases.
• Ensures the structure and quality of communication to the client complies with team standards.
• Manages exceptional situations with obtaining the necessary approvals.
• Continuously provides end-user data for timely incident resolution.

What should I bring to the table?

• Graduates or students, minimum of Baccalaureate Diploma.
• Proficiency in English and French
• Professional qualification in one of the following fields: translations, customer service, indirect sales, technical assistance, etc. is a plus.
• PC operating skills, MS Office package.
• Previous experience in the fields: customer relations or in the medical field is an advantage.

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What's in it for me?

• Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment.
• Great career opportunity with a leading international outsourcing company.
• Opportunity of personal development in a multinational working environment.
• Competitive salary with attractive set of social benefits available through a flexible benefits package that can be customized depending on each employees’ needs.
• Relocation assistance to help you settle in.