Job Description

Wipro, Multinational Corporation that provides information technology, consulting and business process services is seeking a new enthusiastic candidate who would join our team on a Customer Care Representative role.

What will my future role be about?

• Provides assistance to customers, sales representatives and employees by e-mail in English and French.

• Acts as the first point of contact with customers.

• Registers verbal or written requests and / or complaints received from end users and escalates them, if necessary.

• Records verbal or written requests received from end users in an accurate manner according to the procedures and within the previously established interval time.

• Registers cases in the client's internal systems.

• Processes Product Replacement cases.

• Carries out reports upon customer’s requests.

• Contributes to improving the process.

͏

When dealing with complaints and escalations:

• Proactively addresses any potential user issues.
• Continuously provides data to the Process Manager and the Head of Department, to the contact person from the Client about the existence of user dissatisfaction cases.
• Ensures the structure and quality of communication to the client complies with team standards.
• Manages exceptional situations with obtaining the necessary approvals.
• Continuously provides end-user data for timely incident resolution.

͏

What should I bring to the table?

• Graduates or students, minimum of Baccalaureate Diploma.
• Proficiency in English and French .
• Professional qualification in one of the following fields: translations, customer service, indirect sales, technical assistance, etc. is a plus.
• PC operating skills, MS Office package.
• Previous experience in the fields: customer relations or in the medical field is an advantage.

͏

What's in it for me?

• Opportunity to work for one of the biggest brands in the world in a unique work environment;
• Great career opportunity with a leading international outsourcing company;
• Opportunity of professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills);
• Attractive compensation package with full access to a variety of benefits available through an online platform; the package can be customized on a monthly basis depending on each employees’ needs.

If this role fits with your professional expectations, we invite you to apply and we will get back to you to discuss more details about the recruitment process.