Job Description

Wipro, Multinational Corporation that provides information technology, consulting and business process services is seeking a new enthusiastic candidate who would join our team on a Customer Care Representative role.

What will my future role be about?

• Provides assistance to customers, sales representatives and employees by e-mail in English and French.

• Acts as the first point of contact with customers.

• Registers verbal or written requests and / or complaints received from end users and escalates them, if necessary.

• Records verbal or written requests received from end users in an accurate manner according to the procedures and within the previously established interval time.

• Registers cases in the client's internal systems.

• Processes Product Replacement cases.

• Carries out reports upon customer’s requests.

• Contributes to improving the process.

͏

When dealing with complaints and escalations:

· Proactively addresses any potential user issues.

· Continuously provides data to the Process Manager and the Head of Department, to the contact person from the Client about the existence of user dissatisfaction cases.

· Ensures the structure and quality of communication to the client complies with team standards.

· Manages exceptional situations with obtaining the necessary approvals.

· Continuously provides end-user data for timely incident resolution.

What should I bring to the table?

· Graduates or students, minimum of Baccalaureate Diploma.

· Proficiency in English, French and Spanish.

· Professional qualification in one of the following fields: translations, customer service, indirect sales, technical assistance, etc. is a plus.

· PC operating skills, MS Office package.

· Previous experience in the fields: customer relations or in the medical field is an advantage.

͏

Benefits for working with us:

• Competitive salary with an attractive set of social benefits:
• Private Pension Plan;
• Monthly Benefit budget;
• Medical insurance;
• Life insurance;
• Christmas bonus;
• Childbirth allowance;
• Relocation package for candidates willing to relocate;
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
• Personal development in a multinational working environment through nice extracurricular activities with the team;
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
• Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
• Extra annual leave days depending on tenure within Wipro;
• BOOKSTER opportunities;
• Nice designed and central business office;
• Fruits, coffee and tea on the house;
• Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;
• Employee Assistance program;
• Employee Referral Program with attractive incentive schemes
• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues