Job Description

We are excited to offer you this new opportunity with Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.   

As part of this project, your role as Customer Care will be to build and co-manage a strong relationship with our client’s organization and perform based on defined SLA and KPIs. 

Responsibilities: 

-Handling of inbound and outbound calls to address various call types from customers. 

-Handling of incoming transactions (chat/email/social media) to address queries from various customers. 

-Handling technical queries including troubleshooting for client diabetes-devices management software and app. 

-Handling requests for free of charge items. 

-Assisting customers to make the right product choice. 

-Determine based on product complaint if warranty claim applies and if so, order, replacement product. 

-Log information related to product complaints, to be researched by the quality team. 

-Perform necessary outbound calls to reconnect or follow-up, as part of the CRM campaign. 

-Response to Inbound email or whitemail via phone, email or whitemail. 

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Candidate’ profile: 

-Advanced level of English. 

-Advanced level of Spanish. 

-Excellent verbal and written communication skills. 

-Problem-solving: Ability to address customer concerns and find solutions. 

-Negotiation: Strong negotiation skills to secure favorable deals. 

-Sales Acumen: Understanding of sales strategies and techniques. 

Highly self-motivated to deliver superior customer experience. 

-High energy level and personal resilience. 

-Integrity and desire to comply with all legal and moral standards. 

-Service and quality oriented. 

Nice to have skills: 

-Experience in Medical Device BPO /Diabetes devices.  

-CRM Proficiency in using CRM software 

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Benefits for working with us:  

Competitive salary with an attractive set of social benefits: 

-Private Pension Plan; 

-Monthly Benefit budget; 

-Medical insurance; 

-Life insurance; 

-Christmas bonus; 

-Childbirth allowance;  

-Relocation package for candidates willing to relocate;  

-Great career opportunity to work for one of the biggest brands in the world in a unique work environment;  

-Personal development in a multinational working environment through nice extracurricular activities with the team;  

-Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects; 

-Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms); 

-Extra annual leave days depending on tenure within Wipro; 

-BOOKSTER opportunities; 

-Nice designed and central business office; 

-Fruits, coffee and tea on the house; 

-Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition; 

-Employee Assistance program; 

-Employee Referral Program with attractive incentive schemes 

-The promise of an enjoyable first impression after discussing with any of our recruitment colleagues. 

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