Job Description
Job Title:  Genesys Backend Engineer
City:  Bucharest
State/Province:  Bucharest
Posting Start Date:  7/14/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

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Within the Contact Center (CC) and Remote Banking (RBC) environment, we are responsible for developing and operating a highly available, omnichannel-enabled contact center infrastructure based on Genesys. This platform connects backend systems with customer-facing channels in an efficient and secure way while meeting all relevant regulatory requirements. 

For this business-critical platform, we are looking for a Backend Engineer who combines strong technical expertise with a clear sense of product ownership, with a particular focus on the Genesys CC platform, system integrations, and operational resilience. 

 

Your Responsibilities 

Technical Engineering & Platform Ownership 

Contributing to the development and continuous enhancement of an AI-enabled, multichannel contact center platform (Genesys) 

Designing and implementing backend services, APIs, and integrations between the CC platform and banking systems 

Taking ownership of the infrastructure’s scalability, high availability, and security 

Enhancing SIP/VoIP, routing, and integration architectures 

Ensuring code quality, CI/CD, automated testing, and stable deployments 

Providing third-level support for critical production incidents 

Managing end-to-end implementations from design and development through testing to go-live 

Coordinating closely with external service providers and internal stakeholders 

Ensuring compliance with regulatory and governance requirements 

Playing an active role in architecture boards and technical decision-making processes 

Driving innovation and the continuous evolution of the platform 

Stakeholder Collaboration & Teamwork 

Working closely with: 

Product Owners 

Architecture teams 

Operations teams (SRE / Operations) 

External implementation partners 

Translating business requirements into effective technical solutions 

 

Skills & Experience 

Technical Skills 

Hands-on engineering experience in: 

Contact center solutions, ideally Genesys 

SIP, VoIP, routing, and omnichannel platforms 

Strong knowledge of: 

Backend development, e.g. Java and Spring Boot 

API design and system integration 

Database technologies, particularly Oracle 

Practical experience with: 

Unix/Linux systems 

Web servers such as Apache and Tomcat 

CI/CD pipelines and DevOps practices 

Solid understanding of: 

Networking and security, including TLS and encryption 

High-availability and scaling architectures 

Personal Competencies 

Strong sense of ownership and a hands-on mindset 

Excellent communication and stakeholder management skills 

Ability to explain complex topics clearly and effectively 

Strong focus on quality, stability, and delivery 

Structured, solution-oriented way of working 

 

Nice to Have 

Experience with AI-enabled cloud contact center solutions 

Knowledge of working in regulated environments, ideally within banking 

Experience with cloud platforms, preferably GCP 

Experience with observability, monitoring, and KPI management 
Mandatory Skills: JAX-RS - Java API- RESTful Web Services .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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