Job Description

We are excited to offer you this new opportunity with Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project, your role as an Inside Sales Support Executive TL will be to build and co-manage a strong relationship with our client’s organization and perform based on defined SLA and KPIs.

Responsibilities:

As a TL:

• Managing day-to-day Operations & team.
• Drive Performance - Team mentoring & coaching individual associates who may fall below desired performance
• Ensuring team’s adherence to agreed SLAs/KPIs/OPIs.
• First Level Escalation Management

As Inside Sales Agent:

• Sell product bundles at pre negotiated rates to Pharmacies
• Developing existing / new accounts through outbound calls, & answering inbound calls, in accordance with country specific processes which are provided by Client in writing and in advance
• Documenting all sales interactions in Salesforce.
• Participating in remote sales team meetings and interacting periodically with country-based colleagues to ensure collaboration and alignment
• Dedicated Outbound & Inbound sales phone call handling with Client Customer’s– Pharmacies.

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Candidate’ profile:

• Advanced level of English.
• Advanced level of French.
• Problem-solving: Quickly and effectively identifying and resolving issues related to customer satisfaction or operational efficiency.
• Empathy: Understanding and addressing the needs of both customers and team members.
• Negotiation & Sales Acumen: Understanding of Negotiation and sales strategies and techniques.
• Time & Resource Management: Efficiently managing time, resources, and tasks.
• Organizational Skills: Effectively managing workflows, schedules, and resources.
• Data Analysis and Reporting: Ability to make data-driven decisions by analyzing data to track performance and identifying trends.
• Coaching and Mentoring: Ability to provide training and support team members, helping them improve their skills and performance.
• Conflict Resolution: Effectively managing and resolving conflicts between team members/colleagues, customers, or other stakeholders.
• Performance management: Improving employee performance by setting clear expectations and providing ongoing feedback and development opportunities.
• Behavioral Skills:
• Highly self-motivated to deliver superior customer experience
• High energy level and personal resilience
• Integrity and desire to comply with all legal and moral standards
• Service and quality oriented

Nice to have skills:

• Experience in Medical Device BPO /Medical devices.
• CRM Proficiency in using CRM software
• Collection Experience

Benefits for working with us:

• Competitive salary with an attractive set of social benefits:
• Private Pension Plan;
• Monthly Benefit budget;
• Medical insurance;
• Life insurance;
• Christmas bonus;
• Childbirth allowance;
• Relocation package for candidates willing to relocate;
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
• Personal development in a multinational working environment through nice extracurricular activities with the team;
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
• Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
• Extra annual leave days depending on tenure within Wipro;
• BOOKSTER opportunities;
• Nice designed and central business office;
• Fruits, coffee and tea on the house;
• Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;
• Employee Assistance program;
• Employee Referral Program with attractive incentive schemes
• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.

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