Job Description

Wipro Romania, part of global IT and consulting leader Wipro Ltd., has grown significantly since 2007. With over 2000 employees from 21+ nationalities, it supports 50+ clients, offering a collaborative, inclusive work environment and professional growth opportunities.

Role and responsibilities :

• Create and maintain technical documentation
• Provide technical subject matter expertise wherever required
• Ensure proper communication and quick resolution as a crisis manager.
• Timely escalation to SME’s/ Leads
• Plan and schedule Changes coordinating with different stakeholders.
• Perform Service Requests based on Standard Operating Procedures
• Service incidents and queries within the agreed service level
• Perform RCA for Major Incidents related to his / her tower
• Follow quality / security process defined for the engagement
• Perform Trend analysis, identify top few incidents and work with respective teams/individuals to minimize the incidents · Hardware troubleshooting & Vendor coordination
• OS hardening and patching based on security recommendations
• Software management
• Provide input for Weekly and monthly status reports
• Work on the service improvement programs.
• Effort estimation/reviews on need basis for new projects.
• Training of new team members. · Work with project teams for activities such as new server build, OS upgrades, migrations etc

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Required skills:

Primary Skill: JBoss

Secondary Skill: Tomcat, Apache HTTP, IIS Expertise in JBoss Administration

· Expert support experience Application Server and Java/ J2EE applications across multiple test lifecycles and Prod environments.

· Expert level defining and modifying configuration in JBoss such as data sources, listener ports, transports, Plugin, Java Connection artifacts as per testing requirements.

· Expert level experience administering Apache Web Server. Creating apache start up scripts. Modifying apache configuration such as Document Root, Rewrite Rules and creating virtual hosts

· Strong experience installing and configuring JBoss, Tomact and IIS

· Experience integrating JBoss with web servers (apache) and databases (Oracle, MySQL)

· Expert level automating common tasks and writing scripts in Python, Ruby, Perl, Korn Shell. Writing scripts for clearing logs, monitoring server performance, Restarting JVMs, Supporting Distributed Date changes etc.

· Installation, configuration, and administration of IIS.

· Expert knowledge on IIS Security, Generate CSR, install certificates and binding the certs to respective websites.

· Comfortable working with IIS 6 and later - websites, virtual directories, application Pools etc · Experience in a Linux / UNIX / Windows distributed enterprise environment is required.

· Experience managing upgrading and patching Apache Tomcat deployments is required.

· Experience managing upgrading and patching other Middleware deployments is required.

· Experience managing Middleware related monitoring tools, including, New Relic, Wily and DT,Splunk

· Experience managing Middleware security, including participation in security-based audits.

· Experience installing, configuring, performance tuning and troubleshooting Middleware software is highly desirable. Additional knowledge in other domains such as Storage, Backup, Database and network.

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Process & Tools

· Understanding & adherence to ITIL processes

· Exposure in ITSM Ticketing and Monitoring tools

· Capacity management tools

Behavioral Skill:

· Good Written & Verbal Communication Skills

· Collaborative Working · Presentation Skills

· Highly dynamic in terms of managing workloads and working under pressure.

· Experience in handling global customers

Nice to have:

• Certification in JBoss Administration
• Knowledge in other domains such as Storage, Backup, Database and Network
• ITIL Certification
• Managing & Mentoring Teams

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Benefits:

• Attractive compensation package with a diverse set of social benefits (Private Pension Plan (Monthly Benefit budget, Medical insurance, Life insurance, Christmas bonus etc)

• Great career opportunity to work for one of the biggest brands in the world in a unique work environment

• Open-concept offices designed for both team work and relaxation with ping pong, billiards, foosball etc

• Child Birth Allowance

• Sport events sponsorship for employees

• Complex Record & recognition scheme ( both non-monetary and monetary options)

• Monthly subscription @ Bookster - the first modern library for companies in Romania

• Employee Referral Program with attractive incentive schemes

• Extra annual leave days depending on the total length of working experience at Wipro

• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external trainings and certifications

• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects

This position offers a chance to be part of a forward-thinking company that values innovation and a progressive approach to technology. Interested candidates are encouraged to apply and join the team where they can make a significant impact.

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.