Role and responsibilities
- Person will perform L2 activities of Storage Administration.
- Person will be using SSH based remote console, Command line (CLI) and Native administrative tools of and NetApp, DELL EMC storage management and Native commands of SAN and NAS devices.
- Collaborate with various application areas on design requirements and interfaces.
- Monitor STORAGE systems and check for failures.
- Check disk space on STORAGE systems above thresholds.
- Troubleshooting the Cisco and Brocade switch alerts.
- Creation of STORAGE user accounts
- Log of email alerts into Remedy
- Sign off daily checks.
- Create weekly capacity reports.
- Simple RFC’s and releases driven by process.
- Investigate and resolve Remedy Tickets
- Respond to email alerts from subsystems.
- Regular checking of STORAGE console management solution
- Meeting SLA in time to fix the errors and problems.
- Problem determination and resolution on a 24x7 basis.
- Perform system administration activities on a Production Environment using SSH based Remote Console Operations
- Creation and updating of Document when required.
- AIX system administration (development and production servers).
- Account administration.
- Support TCP/IP for AIX/Linux.
- Disaster Recovery for AIX/Linux systems.
- Collaborate with Project Managers, Architects, Infrastructure staff and Applications areas to determine business and technical requirements.
Requirements and Skills
Requirements:
- Dell EMC and NetApp Storage
- Experienced in storage/Server production environment.
- Proficient in SSH based Remote Console Operations
- Experience in using command line
- Experience in using Storage Manager
- Expertise in Volumes/Luns creation/Deletion, storage space management,
- Configuration, monitoring & analyzing event, alert logs, and appropriate actions taking, strong troubleshooting and Analyzing skills in storage environment and solving problems in a very short time,
- Pro-active measures and preventive measures for storage problems/errors.
Skills:
- Good hands-on experience on SAN, NAS on Dell EMC NetApp storage
- Cisco and Brocade switch experience.
- Good Communication skills.
Required technical skills:
Key skills required: (in the order of priority)
- Very Good Working knowledge on SAN and NAS administration
- Understanding on Storage SAN/NAS environments
Specific domain: technical/ functional skills:
- Space and quota
- Upgrades and patches
- configuration and decommissioning
- Maintenance and troubleshooting
- File Server administration.
- Vendor coordination for break fix
- Performance Tuning
- Troubleshooting RAID and Mirroring
- Creating Disk Groups/RAID/Pools
- Create/Modify LUNs
- Assign LUN to a FC port.
- Configure a Switch in existing fabric.
- Create/Modify Zone sets.
- LUN Masking, Mapping, Removal, Decommission
- Expose a LUN to specific host HBA.
- LUN Expansion/Meta LUN
- Working on LUN visibility issue and troubleshooting
- Working with Storage management tools
- Manage Disaster Recovery Solutions
- Configure and troubleshoot hardware break fix.
- Software license tracking and reporting.
- Establish remote server management - install server management firmware / software agents and configure alerts.
- Establish Backup and Recovery Procedures for in scope servers.
- Install or upgrade necessary applications.
- Troubleshooting Fileservers boot up problems.
- Perform Microcode upgrades.
- Technology updating
- Provide SPOC for remote server backup and restore service requests.
- Document Monthly Customer Performance Report on established service.
- Working on Storage KPI reports
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Deliver
| No | Performance Parameter | Measure |
| 1. | 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails |
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Experience: 3-5 Years .
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