Job Description
We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.
As part of this project and a new team, your role as a Buyer will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs, within energy and utility client industry.
Responsibilities:
• Provides support on special cases and monitors root-causes for such cases.
• Oversee the SLA & overall deliverables management;
• Assisting to generate savings;
• Usage of relevant client systems: MS Ofice, SAP, Ariba eSourcing, Agora, Sequana, Service Now in line with activity specifics.
• Act as first point of contact (POC) for agents and categories for process activities and categories in scope, also as an advisor for complex cases.
• Deliver different reports (regular and ad-hoc).
• Controls exceptions and identifies errors and deviations from policies at process level.
• Regularly informs superior of status of process, queues and specific performance parameters.
• Reports on backlog status with regular frequency and any escalations promptly.
• Offers support for the quality assurance process and analyzes quality issues reported.
• Provides coaching and training (pre-process and general/process specific) for client and team members/newcomers.
• Manage exceptional/specific transactions/task (request allocation to the team members, for request coming via dedicated GMB; recurrent category meeting hosting & MOM preparation and distribution; following up of action points; specific category procedures/guideline/docs maintenance/update)
• Participation in process calls with stakeholders and TL, WS Lead and documenting/sharing of key points/takeout/MOM (when required)
• Back-up for team lead activities (for category in scope)
• Driving/supporting standardization/harmonization
• Pragati and process improvement initiation
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What will you bring?
- Good English and French language skills, written and conversational;
- Basic Orientation in S2P operations;
- Typing / MS Office/ Key-boarding skills;
- Experience of working on SAP, or Oracle, or ARIBA, or COUPA;
- Exposure to procurement operations;
- Excellent Excel and Data analysis skills.
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Benefits for working with us:
- Competitive salary with an attractive set of social benefits:
- Private Pension Plan;
- Monthly Benefit budget;
- Medical insurance;
- Life insurance;
- Christmas bonus;
- Childbirth allowance;
- Relocation package for candidates willing to relocate;
- Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
- Personal development in a multinational working environment through nice extracurricular activities with the team;
- Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
- Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
- Extra annual leave days depending on tenure within Wipro;
- BOOKSTER opportunities;
- Nice designed and central business office;
- Fruits, coffee and tea on the house;
- Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;
- Employee Assistance program;
- Employee Referral Program with attractive incentive schemes
- The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.
This position offers a chance to be part of a forward-thinking company that values innovation and a progressive approach to technology. Interested candidates are encouraged to apply and join the team where they can make a significant impact.
Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. We welcome all applicants.
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Experience: 1-3 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.