Job Description

Role Overview

As a CIS Practice Specialist at Wipro Technologies-Sweden within the Technology Services division, you will play a pivotal role in driving the success of the CIS Group practice. You will utilize your deep expertise in Customer Information Systems (CIS) to lead and support CIS-related initiatives, delivering innovative solutions that meet client objectives and align with industry best practices.

This role demands a strategic thinker with robust technical acumen and a comprehensive understanding of CIS platforms, integration methodologies, and digital transformation landscapes. You will collaborate cross-functionally, enabling efficient delivery of services while fostering continual improvement and innovation within the practice.

Key Responsibilities

• Lead practice development efforts including solution architecture, capability building, and client engagement to advance CIS offerings.
• Design, implement, and optimize CIS solutions in partnership with internal teams and clients, ensuring alignment with business strategy and technological trends.
• Drive knowledge sharing and mentorship within the practice by guiding team members on complex CIS topics and problem-solving.
• Work closely with stakeholders to assess requirements, perform gap analysis, and recommend tailored CIS solutions incorporating cloud, automation, and analytics.
• Support sales and proposal activities by providing technical expertise and crafting compelling practice narratives.
• Continuously evaluate market trends and emerging technologies relevant to CIS to maintain practice competitiveness and innovation.
• Champion best practices in security, compliance, and data privacy in all CIS implementations.

This position requires an individual who embraces change and is passionate about shaping the future of digital customer information platforms within the utilities and telecommunications sectors.

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Candidate Profile

The ideal candidate will have substantial experience in Customer Information Systems, ideally within sectors such as utilities, telecommunications, or similar industries leveraging CIS platforms for customer management and billing operations.

Required Qualifications and Skills:

• Proven hands-on experience with leading CIS platforms (e.g., SAP IS-U, Oracle Utilities, Hansen, or other prominent systems).
• Strong understanding of business processes related to customer billing, metering, and service management.
• Expertise in system integration, data management, and digital transformation enablers (such as APIs, cloud technologies, and data analytics).
• Experience collaborating in agile and cross-functional teams, with the ability to influence and lead without direct authority.
• Excellent communication skills, enabling clear articulation of complex technical concepts to both technical and non-technical stakeholders.
• Capability to design and implement scalable, secure, and sustainable CIS solutions that drive business value.
• Demonstrated commitment to continuous learning, innovation, and process excellence.

Preferred Experience: Professional certifications relevant to CIS platforms, project management credentials, or prior involvement in large-scale digital transformation projects will be considered advantageous.

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Working Environment and Culture

At Wipro Technologies-Sweden, we foster a vibrant, collaborative work environment that encourages diversity, inclusivity, and innovation. You will be part of a dynamic team that values open communication, mutual respect, and shared success.

The Culture within the Technology Services unit emphasizes continuous learning, supporting career development through training programs, mentoring schemes, and professional growth opportunities. We embrace modern work practices offering flexibility to balance professional and personal commitments, promoting wellbeing and sustained satisfaction.

Joining Wipro means contributing to a purpose-driven organization committed to ethical business practices, environmental responsibility, and positive social impact. You will have access to cutting-edge tools and technologies, empowering you to deliver excellence and shape the future of digital customer information services.

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Career Growth and Development

The CIS Practice Specialist role provides a clear pathway for advancement within Wipro's Technology Services and CIS practice domain. We are dedicated to nurturing talent and supporting your professional trajectory through ongoing training, certifications, and opportunities to take leadership roles in transformative projects.

As you grow in your role, you can expect to expand your expertise in emerging technologies such as cloud-based CIS solutions, AI-driven analytics, and IoT integrations, positioning you as a strategic leader in the industry.

We encourage proactive learning and innovative thinking, enabling you to contribute to thought leadership initiatives, internal knowledge bases, and industry conferences, enhancing your visibility and influence.

Our inclusive environment ensures equitable access to career development resources irrespective of background, empowering all employees to realize their full potential.

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Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention — of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations should be communicated in advance of the application where possible, and will be reviewed confidentially on an individual basis. Wipro provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We embrace and celebrate diversity as a source of innovation and strength and welcome candidates from all backgrounds to contribute to our culture of excellence and inclusion.