Job Description
Job Title:  CRM Functional Consultant
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  4/17/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

CRM Functional

  1. Deep Functional Expertise in
    1. Dynamics 365 Sales
    2. Dynamics 365 Customer Service
    3. Dynamics 365 Contact Center
    4. Dynamics 365 Project Operations- different deployment types and industry applicability.
    5. Dynamics Field Service
    6. Dynamics 365 CI- Data and Journeys
    7. Power Apps/ Power automate / AI builder
    8. Copilot Studio Apps – Solutioning
    9. Co-pilot – Embedded Apps
    10. Integrating Customer voice in various scenarios.
    11. Migration scenarios- PSA to PO, CI- Outbound journeys to Real time marketing.
  2. Experience of being a custodian of Functional Demo environments and delivering Demos
  3. Engage with Project/ SMU / Domain teams in building Solutions specific to use cases
  4. Ability to engage business stakeholders for – Requirement gathering/ Problem solving while delivering Demonstrations
  5. Hands-on in building Solutions ; engage developers to customize / extend / integrate .
  6. Ability to work with ambiguous situations
  7. Good POV in specific scenarios/ Industry use cases
  8. Ability to Support Pre-sales in pro-active pursuits -minimum of 7-8 years of experience being in GTM situations.
  9. Enterprise Landscape appreciation.
  10. Advisory capability in Microsoft Licensing models for Dynamics CE and Power Platform.
  11. Minimum of 2 Full cycle implementation of CE Apps.
Mandatory Skills: MSD AX 2012 - Trade and Logistics .

 

Experience: 8-10 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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