Job Description
Job Title:  CSR Wellness
City:  Tampa
State/Province:  Florida
Posting Start Date:  1/22/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Purpose

The Wellness Coordinator plays a pivotal role in supporting healthcare providers and members by expertly managing a high volume of inbound calls to address inquiries related to benefits, eligibility, authorizations for treatment, provider referrals, and resource identification. This role ensures timely and accurate communication that aids licensed clinical staff in making informed decisions according to established clinical policies. As a vital link between providers, members, and clinical teams, the Wellness Coordinator contributes significantly to delivering seamless healthcare experiences.

Key Responsibilities

  • Respond promptly and professionally to inbound calls, striving for single-call resolution by navigating sophisticated computer systems to retrieve or update pertinent information.
  • Communicate clearly and confidently with healthcare providers and members, delivering information that supports positive healthcare outcomes and heightened customer satisfaction.
  • Document all interactions thoroughly in real-time with accuracy and attention to detail, ensuring compliance with clinical and data governance standards.
  • Serve as a knowledgeable resource within the team, providing guidance and support on complex inquiries and processes, enhancing overall team proficiency.
  • Conduct outbound outreach calls to families, particularly those with children diagnosed with Autism, to discuss provider referrals and behavioral health resources, facilitating access to necessary care.
  • Collect, verify, and input clinical and administrative data from providers, maintaining multiple documentation platforms to ensure comprehensive case management.
  • Collaborate effectively with providers to clarify clinical information, review benefits and authorizations, and coordinate care delivery to optimize patient outcomes.
  • Coordinate clinical information efficiently with internal care teams, expediting case reviews and administrative follow-ups to enhance service timeliness.

 

 
Mandatory Skills: Claims_Processing .

 

The expected compensation for this role ranges from $25,000 to $50,000 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Information at a Glance

Get Job Alerts

Receive notifications when we have open roles and get other relevant career news


Register >
 

Join Us

Explore open roles that match your interests and skills


Search Jobs >
 

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.