Job Description
Job Title:  ServiceNow Architect TSM
City:  Calgary
State/Province:  Alberta
Posting Start Date:  5/19/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

We are seeking a highly skilled ServiceNow Architect / Lead with strong expertise in Telecom Service Management (TSM). The role involves designing and leading end-to-end ServiceNow solutions aligned with telecom operations, service assurance, and network lifecycle.

 

Responsibilities: Define scalable ServiceNow architecture with focus on TSM modules.
Design telecom workflows such as Service Fulfillment, Assurance, and Inventory.
Lead workshops and translate business requirements into technical solutions.
Ensure alignment with enterprise architecture and integration standards.

 

Lead implementation of Telecom Service Management, Service Graph Connectors, CMDB and CSDM models, Service Mapping, and Network Inventory.
Configure telecom use cases including fault management, alarm correlation, and service impact analysis.

 

Design integrations with OSS/BSS, network tools, and external systems.
Implement REST/SOAP APIs, MID Server setup, and event-driven integrations.
Automate workflows using Flow Designer, IntegrationHub, and scripting.

 

Lead teams including developers, admins, and consultants.
Provide technical guidance, code reviews, and best practices.
Drive Agile delivery and manage stakeholders across business and IT.

 

Ensure adherence to ServiceNow standards, security, and upgrade strategies.
Establish CMDB governance, data quality, and service mapping practices.
Drive platform optimization and continuous improvement.

 

Required Skills: Strong experience in ServiceNow ITSM (Incident, Problem, Change, Request).
Hands-on expertise in TSM, CMDB, and CSDM.
Experience in Service Mapping and Discovery.
Proficiency in IntegrationHub, Flow Designer, JavaScript, and Glide APIs.
Experience with REST/SOAP integrations and MID Server.
Understanding of telecom concepts including RAN, Core, and OSS/BSS.

 

Functional Knowledge: Experience in Service Assurance, NOC operations, fault and performance management.
Understanding of telecom lifecycle, SLA and KPI tracking.

 

Leadership: Proven experience leading teams and large implementations.
Strong stakeholder management and communication skills.
Ability to mentor and guide teams.

 

Preferred: ServiceNow certifications such as CSA, CAD, CIS (TSM preferred).
TOGAF certification is a plus.
Telecom domain experience preferred.

 
Mandatory Skills: ServiceNow - SaaS .

 

Experience: 8-10 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

 

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

 
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