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Overview

We are seeking an experienced AV Technician with a strong background supporting C-Suite executives and senior leadership. This role provides end-to-end meeting support for onsite, hybrid, and virtual meetings, ensuring a seamless, high-touch client experience from scheduling through execution. The ideal candidate is calm under pressure, highly professional, and technically strong across modern collaboration platforms and conference room AV systems.  The position also delivers webcasting scheduling and support services across multiple regions, with a strong focus on operational excellence, documentation, and SLA compliance.

Travel may be required, up to 20 percent per month (varies by business needs; not always required).

Key Responsibilities

• Provide start-up and dedicated end-to-end support for on-site, hybrid, virtual, and webcasting events, including high-visibility meetings for C-Suite and senior leadership.
• Support end users in the operation of AV systems and collaboration technologies, including direct assistance and training as needed.
• Create, schedule, and manage webcasting/live broadcast events 
• Coordinate with internal teams, service providers, and webcasting vendors to gather requirements, align resources, troubleshoot issues, escalate as needed, and ensure services operate within SLA expectations.
• Perform regular conference room checks, certifications, and preventative maintenance to established standards, including basic troubleshooting and fault isolation, break fix, software updates, and component replacement and reinstallation tasks (for example: projector lamps and filter cleaning).
• Complete administrative and operational tasks including service ticketing, request and incident updates, maintenance tracking, and documentation in accordance with SOPs and customer safety and procedural guidelines.
• Maintain and improve service documentation, coordinate updates to end-user tools and interfaces, participate in resolver team calls, and provide periodic and ad hoc reporting for supported services.

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Required Qualifications

• Proven experience as an AV Technician or similar role supporting enterprise meeting environments. Strong understanding of AV fundamentals: signal flow, conferencing audio best practices, camera framing, lighting basics, and troubleshooting methodology.
• Demonstrated experience providing direct support for C-Suite and executive stakeholders (high-visibility, time-sensitive meetings).
• Strong working knowledge of industry collaboration tools (for example: Microsoft Teams, Zoom, Webex) including meeting scheduling, configuration, and live support.
• Excellent customer service, communication, and professionalism; able to interact confidently with senior leadership and their support teams.
• Ability to prioritize multiple requests and remain composed in fast-paced environments.

Preferred Qualifications

• Experience supporting Cisco and Lenovo Microsoft Teams Rooms and Cisco Webex hardware and technology
• Experience supporting Collaboration tools such as Microsoft Teams, Global Meet, Teams Live Event, Polling/Survey Technology
• 3+ Years Experience supporting executive/C-Suite Level associates
• Experienced with fully integrated AV environments, advanced control platforms, and corporate conference room technology standards
• Proven success supporting off‑site events with portable AV systems, including onsite setup, operation, and high‑quality audio/video capture
• ServiceNow ticketing experience and comfort working within SLAs.
• Familiarity with client discovery processes and supporting execution; identifying meeting requirements from assignment to completion

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Travel and Schedule

• Travel may be required up to 20 percent per month (varies by business needs; not always required).
• Flexibility to support occasional early mornings, evenings, or high-priority events as needed.

What Success Looks Like

• Executive meetings start on time with reliable audio, video, and content sharing.
• Stakeholders experience proactive communication, polished execution, and fast issue resolution.
• Meeting spaces remain consistently ready through preventative checks and strong operational discipline.

Maintaining adherence to SOPs to ensure consistent workflow and high-quality service