Job Description

The Capacity Manager is responsible for ensuring that IT infrastructure, applications, and services have sufficient capacity to meet current and future business demands in a cost-effective manner. The role involves capacity planning, performance analysis, forecasting, monitoring, reporting, and collaboration with business and technical stakeholders.

Primary Skills

• ITIL Capacity Management
• Infrastructure Capacity Planning
• Performance Monitoring & Analysis
• Capacity Forecasting & Trending
• Capacity & Availability Management
• Dynatrace, Splunk, AppDynamics or similar monitoring tools
• Data Analytics and Reporting
• Python/Automation (preferred)

Secondary Skills

• ITIL Service Management
• Problem Management
• Availability Management
• Disaster Recovery Concepts
• ServiceNow
• Agile Methodologies
• Performance Testing & Engineering

Key Responsibilities

• Monitor infrastructure utilization and identify capacity bottlenecks.
• Develop short-term and long-term capacity forecasts.
• Create and present capacity planning reports and executive dashboards.
• Analyze performance trends and recommend optimization strategies.
• Work with application, infrastructure, network, and operations teams to assess capacity impacts of new projects.
• Define capacity thresholds and establish proactive monitoring mechanisms.
• Conduct capacity reviews and governance meetings with stakeholders.
• Support performance testing activities and validate infrastructure readiness.
• Ensure compliance with ITIL Capacity Management processes.
• Drive automation initiatives for capacity reporting and forecasting.
• Collaborate with service owners to optimize resource utilization and control costs.
• Provide recommendations for hardware, software, and cloud capacity upgrades.

Experience

• 6 to 10+ years of experience in IT Infrastructure Capacity Planning and Performance Management.

• Hands-on experience with monitoring and reporting tools such as Dynatrace, Splunk,

͏

͏

͏

͏