Job Description
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs
P͏rincipal Responsibilities
Experience- 1-2 Years
Role Description-
• Handles Offline AP function and Inbound Calls from Vendors. Performs outbound calls when necessary.
• Handles Email queries.
• Coordinates with AP specialists for further queries.
• Taking care of month end close deliverable
• Support/provide inputs for internal/external audit
• Ensuring delivery of transitioned process as per SLA
• Ensures team engagement participation
• Meeting SLA Targets
• Adheres to administrative requirements
C͏andidate Skills Required
• Knowledge of Accounts Payable Process or any Finance function.
• Knowledge of Finance ERP System (SAP/Ariba/Dynamics).
• Inbound/Outbound Call Handling.
• Email/Query Handling.
• Microsoft Outlook Mailbox and Applications,
• Knowledge of Service-Now.
͏
- Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks
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Deliver
No | Performance Parameter | Measure |
1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback |
2 | Self- Management | Productivity, efficiency, absenteeism, Training Hours, No of technical training completed |
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.