Job Description
Job Title:  Assistant Manager
Req Id:  87748
City:  Cebu
State/Province:  Cebu State
Posting Start Date:  8/7/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Purpose


The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. 
 

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Qualifications

  • 2nd year college completed or Bachelor's Degree required
  • Minimum 4 years experience as Team Lead in any voice accounts, preferably in a retail campaign experience
  • Excellent verbal and written communication skills
  • Team player with exceptional interpersonal and solution-oriented attitude.
  • Attention to detail with the ability to complete a large volume of work quickly.
  • Handles and resolves customer complaints- identify and escalate priority issues
  • Ability to lead people on large, multi-functional efforts. Motivating associates through effective management and constructive feedback
  • Strong analytical skills with an ability to solve a problem with a win-win negotiation approach
  • Ability to think strategically & translate strategy into measurable action plans. Ability to work in a fast-paced deadline driven environment
  • Computer applications i.e. MS – Office and on-line tools
  • Strong interpersonal & influence management skills and decision making skills
Mandatory Skills: Customer Service Helpdesk .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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