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Title:  Associate

Requisition ID:  32835
City:  Cebu
Country/Region:  PH
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

ROLES AND RESPONSIBILITIES:

Communicate with potential customers by phone to solicit orders and quote prices to persuade 
Explain services and special promotions to customers adhering to script, Client and government 
regulations
Up-sell and / or cross-sell products or services to customers where appropriate
Complete appropriate paperwork and record necessary customer sales information at time of sale
Document status of all calls indicating leads generated or leads which could not be pursued due to 
either disconnected phone numbers or lack of interest
Participate in projects, duties, and other tasks assigned by management 
Make recommendations to implement improved processes
Basic Customer Service Skills
Demonstrate through communication, genuine interest and concern to what the customer/client is 
telling them.
Demonstrates a willingness to help
Able to complete basic troubleshooting
Able to speak intelligently to computing and computing components.
An eagerness to want to learn about computers and new technology. Inclusive of wanting learn the 
latest and greatest as it relates to Computers
Problem solving skills
Able to sell service to customers that are not able to repair service themselves
Making sure that the customer understands the benefits of what they are receiving and able to 
handle reluctance/objections.
Candidate shall be responsible for all risk management & compliance activities as applicable to this 
functional role customers to buy Client products or services

͏Minimum Qualifications

QUALIFICATIONS

High School Diploma or General Educational Development (GED) certificate or equivalent in 
relevant work experience desired 
Previous telesales experience preferred
Ability to maintain the highest level of confidentiality 
Excellent interpersonal, written and oral communication skills 
Ability to work in a team fostered environment 
Ability to work in a multi-tasked environment 
Ability to prioritize and organize work 
Ability to adapt to a flexible schedule

M͏ANDATORY SKILLS:

Computer Skills and Background
Basic understanding of how a computer works and the devices that are driven by the computer (ie. 
Internet (ISP), Drivers, Operating System, Hardware, Software, etc)
Excellent Customer Service Skills 
Ability to analyze and solve customer concerns
Customer Service Product and Service

Reinvent your world.¿We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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