Job Description

We are seeking a skilled and detail-oriented Business Analyst to join our team. The Business Analyst will be responsible for analyzing business processes, identifying areas for improvement, and developing strategies to enhance efficiency and productivity. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a deep understanding of business operations and IT systems.

͏

Responsibilities:

• Collaborate with clients and internal stakeholders to understand their needs and gather detailed business requirements.

• Analyze data to identify trends, patterns, and insights that inform business decisions.

• Develop and document business process models to illustrate current and future states.

• Propose and design technical and process solutions that meet clients' business needs and objectives.

• Work with IT and other departments to implement solutions and ensure they align with business goals.

• Communicate findings, recommendations, and project updates to stakeholders and executives.

• Create detailed documentation of business requirements, processes, and solutions.

• Participate in testing and validating new systems and processes to meet business requirements.

• Identify opportunities for process improvements and contribute to ongoing optimization efforts.

• Participate and contribute to client calls (ABR's, MBR's & QBR's), management meetings and department meetings

• Manage stakeholders and spearhead projects/initiatives with the help of the team

• Collaborate effectively with Operations and all stakeholders to drive business goals

• Ensure process compliance with applicable Quality Standards and Client specific processes

• Ensure compliance with documented policies and procedures

• Ensure that all company information which includes customer information are kept confidential and secure.

͏

Qualifications:

• Minimum of 2 years of experience as a Business Analyst or in a related role

• Prior experience of working in Retail and/or Sales would be preferred

• Good working knowledge of computers i.e., MS-Office, Excel and PPT

• Proficiency in data analysis tools and techniques.

• Should have excellent analytical and problem-solving skills, change control and ability to work independently

• Good understanding of Retail and Sales

• Detail oriented with ability to organize thoughts well

• Good Interpersonal & people management skills with good problem-solving approach

• Ability to work collaboratively with cross-functional teams

• Experience with business process modeling and documentation tools

• Knowledge of project management methodologies and tools

• Good client relationship management skills and experience will be preferred