Apply now »


Work with us

Title:  Medical Associate

Requisition ID:  50187
City:  Cebu
Country/Region:  PH
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

͏Qualifications:

College Graduate, Contact Center Experience of 0-1 Years in US Healthcare Operations

Good communication skills –Grammar, Punctuation and Spellings (R, W, S)

Able to accept ownership for effectively solving customer (patient) issues, complaints and inquiries, keeping customer satisfaction at the core.

Good speaking skills over the telephone, Voice skills

Good writing and comprehension skills

Excellent interpersonal and customer service skills

Ability to explain technical issues to technical and nontechnical employees and customers

Proficient with or the ability to quickly learn an array of process and product changes

 

Technical skills: 

Basic of MS office tools, outlook, internet

Basic working knowledge on computer

 

Behavioral Skills: 

Highly self-motivated to deliver superior customer experience

High energy level and personal resilience

Integrity and desire to comply with all legal and moral standards

Service and quality oriented as well as customer focused

Responsibilities͏:͏

a. Inbound and outbound call handling

 

b. Access Medusind PMS(s)

 

c. Customer inquiries, support, and issue resolution

i.Address patient payments queries

ii.Check open balance upon patient request

iii.Provide predesigned discount offers if requested

iv.Reconfirmation of payments made online

v.Resolve patient issue with making payments online

vi.Processing patient credit cards on secure online portal for patient

payments to close their open bills

vii.Update PMS(s) pertaining to insurance or address change

viii.Address patient statement related disputes

ix.Other FAQs – any insurance or clinic related clarifications

 

d. Capability to be able to transfer calls to Medusind Inc. for level II escalation

reasons

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

Apply now »