Job Description
Job Title:  Medical Associate
City:  Cebu
State/Province:  Cebu State
Posting Start Date:  4/13/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

P͏rincipal Responsibilities

Receives, reviews, and enters product complaint information into the complaint handling database and interacts with HCPs, patients, and the Sales organization regarding their Product Quality concerns. (50%).

 

Continuously monitors the information gathering process and tracks the status of complaint communication until end customer communication. Continually tracks open, in-process, and complete complaints and product investigations and follows up internally and externally. (25%)

 

Completes all required non-reportable customer complaint–related documentation in an accurate, professional, and timely manner. (25%)

͏Skills Required

• Strong critical thinking, communication, and problem‑solving skills.
• Detail oriented.
• Ability to work on problems of diverse scope where analysis of a situation or data requires evaluation of various factors.
• Must have ability to work in a team environment and be self‑motivated and organized.
• Knowledge of U.S. Food and Drug Administration, European Medical Device Directive (MDD), and International Medical Device Regulations and quality system regulations (including 21 CFR 803 & 820, 93/42/EEC, and ISO 13485) (beneficial).
• Must possess excellent verbal and written communication skills.
• Must be fluent in English language, verbal and written.
• Additional language skills such as German, French, Italian, Chinese, or Japanese beneficial.
• Ability to work independently.
• Ability to work in an international environment.
• Strong feeling for accountability.
• Experience with utilization of Pilgrim, TrackWise, or ETQ (beneficial).
• Must be intermediate user of MS Office (files, pivots), Word, and PowerPoint.
• Ability to work with a diverse network of both internal and external groups and/or individuals.
• Strong interpersonal and communication skills, both written and verbal.
• Must be motivated and able to manage multiple projects with key deadlines.

 

C͏andidate Specifications

  • Bachelor degree in: Nursing, Biology or Microbiology, Electromedicine Engineering (Biomedical Engineering), Engineering: Industrial, Mechanical, etc., or other related discipline.
  • Regulatory knowledge with complaint handling, adverse event reports, recalls, and quality systems (beneficial).
  • Minimum 6 months Call center experience

͏

Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

 
Mandatory Skills: Prod Quality &Complaint Mgt.(Med Device) .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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