Job Description
Job Title:  Process Excellence Consultant - L3(Contract)
Req Id:  82793
City:  Cebu
State/Province:  Cebu State
Posting Start Date:  7/16/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Purpose
The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account.

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•  Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment. 

•  Driving benchmarking and best practices deployment across accounts. 

•  Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes. 

•  Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.

•  Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. 

•  Driving projects to improve and maintain the profitability of the process. 

•  Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements. 

•  Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen. 

•  Drive standardization practices and ensure strict compliance in internal and client defined processes.

•  Ensure all process metrics are met. 

•  Lead consulting assignments and deliver business value to the customers through quality initiatives.

 

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Critical skills required:

•    Should have been in a Six Sigma Black Belt role for 8-10 years or more.

•     Certified Six Sigma Black Belt.

•     Trained lean practitioner.

•     Ability to work in cross functional teams and demonstrated ability to drive change in the process. 

•     Demonstrated history of working in the outsourcing/offshoring industry or in related fields. 

•     Experience in managing Quality/ Process Excellence initiatives for Large Engagements. 

•     Project management experience in driving six sigma and lean projects. 

•     Hands on experience in driving large transformational programs involving process reengineering, analytics, automation etc. 

•     Excellent oral and written communication skills and should be able to manage internal stakeholders as well as clients. 

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Mandatory Skills: Quality .

 

Experience: 8-10 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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