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Title:  Sales Trainer

Requisition ID:  76448
City:  Cebu
Country/Region:  PH
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way.

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RESPONSIBILITIES

 

  • Planning, design and delivery of Training sessions, including Ad Hoc Training, for both new and existing team members
  • Develop effective induction programs to assure new hires embrace client culture and understand required potentially lacking cultural context for markets to be supported
  • Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective action when needed
  • Ensure Training Quality through Service Level and Training evaluations/assessments
  • Communicate with diverse audiences (e.g., employees, management, other sites, etc.) to provide information and clarification regarding training programs, actions, policies, procedures and best practices
  • Review existing measurement tools, metrics and feedback to gauge the effectiveness of the training
  • Conduct ongoing and thorough analysis of organizational, departmental and individual training needs
  • Manage participation during training delivery to ensure maximum contribution - test for understanding, observe behavior and alter delivery method if necessary.

 

 

QUALIFICATIONS

 

  • College Graduate / atleast completed 2nd year College Undergraduate
  • 2-4 years of overall Experience.
  • Minimum 1 year of facilitating and delivering training in call centers sales / any sales environment. 
  • Ability to understand hospitality industry products and services and deliver training to the sales Agents
  • Document the training reports / trackers
  • Strong problem solving skills and excellent attention to detail
  • Ability to meet tight deadlines and work to a high standard under pressure
  • Basic Presentation Skills
    o Communication skills
    o PC basic knowledge, typing on PC using keyboard shortcuts
    o Coping with stressful situations
    o Selling skills
    o Experience with Microsoft office 2003/2010 (Outlook, Word, Excel)
Mandatory Skills: Training (Ops) .

 

Experience: 1-3 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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