Job Description

The position of a Sales Trainer at Wipro Philippines Inc. is pivotal in fostering the development of essential competencies and skills in individuals to optimize their professional performance. As a Sales Trainer, you will play a critical role in guiding trainees through the learning process, ensuring they understand the objectives of the training clearly and professionally. You will be responsible for cultivating a supportive learning environment where individuals can grow and excel in their roles, ultimately contributing to the success of the organization and enhancing client satisfaction.

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Responsibilities:

• Plan, design, and deliver comprehensive training sessions tailored for both new and existing team members, ensuring adaptability to various learning styles.
• Create and implement effective induction programs that familiarize new hires with client culture and necessary operational practices for different markets.
• Monitor and evaluate trainee progress through surveys and discussions with management, providing constructive feedback and ensuring interventions are made when required.
• Guarantee training quality through scheduled assessments and service level evaluations to effectively measure outcomes and impact.
• Engage in effective communication with diverse teams, including employees and management, to disseminate critical information regarding training initiatives and operational policies.
• Review and utilize existing measurement tools and feedback mechanisms to assess training effectiveness and make necessary adjustments based on insights gained.
• Conduct thorough analyses of training needs at the organizational, departmental, and individual levels, ensuring alignment with business objectives.
• Facilitate robust participation during training sessions, encouraging engagement through interactive methods while continuously assessing comprehension and adapting delivery techniques as needed.

Qualifications:

• Bachelor’s degree or at least completed second year of college coursework is required.
• 2-4 years of relevant experience in training and development, preferably within a fast-paced sales environment.
• At least 6 months to 1 year of experience in facilitating training within call centers or sales-focused environments is essential.
• Strong understanding of hospitality industry products and the ability to effectively train sales agents on these offerings.
• Ability to document and analyze training reports and trackers for continuous improvement.
• Exemplary problem-solving abilities and an eye for detail are vital for this role.
• Ability to thrive under pressure, managing tight deadlines while upholding high-quality standards.
• Basic presentation skills are necessary, along with sound communication, stress management, sales acumen, and proficiency in Microsoft Office Suite (Outlook, Word, and Excel).