Job Description
Responsibilities:
Receive inbound calls transferred from Client
Solicit prospects over the phone to tour with sales consultants
Sell vacation packages over the phone to qualifying guests
Determine eligibility of guests per qualification standards
Assist guests with questions about vacation properties, packages, and procedures
Assist guests with making the reservation
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Qualifications:
At least High School graduate
Minimum 9 months experience in BPO
Excellent written and verbal communication skills
Maintains an upbeat, positive and motivated demeanor
Able to read/write/speak the English language
Ability to build rapport and overcome objections.
Ability to maintain required sales percentages per week
Excellent communication skills
Proficient in basic PC knowledge
Proficient in Microsoft Office
Must be flexible to work nights, weekends and select holidays outside of your scheduled shift
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Mandatory Skills
Computer Skills and Background
Basic understanding of how a computer works and the devices that are driven by the computer (Internet (ISP), Drivers, Operating System, Hardware, Software, etc)
Excellent Customer Service Skills
Ability to analyze and solve customer concerns
Customer Service Product and Service
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Deliver
| No | Performance Parameter | Measure |
| 1 | Process | No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback |
| 2 | Self- Management | Productivity, efficiency, absenteeism, Training Hours, No of technical training completed |
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.