Job Description

Leading a team for performing data analysis and reporting statistical reports and key trends as support for business decisions. Daily, Month end and Quarter end Report generation, PPTs, in-depth and accurate data analysis. Developed various dashboards and reports using Excel, VBA and Power BI.

R͏esponsibilities

• Monitor and manage headcount for processes assigned

• Validate production and non-production hiring and/or internal movements in coordination with the process heads

• Manage and monitor forecasts for volume, productivity and shrinkages

• Create Forecasts Preparing and validating monthly invoice to be billed to the client

• Analysis of scheduling outputs and recommend changes whenever necessary

• Coordinate with internal and external stakeholders on items related to capacity planning and hiring

• Coordinate with cross-functional teams on matters related to resource planning and movements

• Supervise and train team members performing work tasks and responsibilities

• Have regular discussions with the clients both external and internal  

Qualifications

• Bachelor's Degree holder (IT, Math, Engineering courses)

• Minimum 5 years of relevant experience in workforce management

• Experience of stakeholder management and client interaction

• Exposure with real-time, scheduling, forecasting, capacity planning, etc.

• Good Interpersonal & people management skills with good problem-solving approach

• Expert knowledge of service procedures

• Good analytical skills for MIS, number crunching & reporting to internal & external customers

• WFM Tool Competency (IEX, eWFM , etc.)

• RTA/MIS Experience is advantageous

• Can work with minimal supervision and has initiative

• Willing to work onsite