Job Description
Job Title:  SERVICE DELIVERY LEAD L1
City:  Charlotte
State/Province:  North Carolina
Posting Start Date:  1/19/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Purpose

The purpose of the role is to ensure excellent customer service delivery of all technology solutions and products to clients, through effective project management, service metrics tracking, budget management, issue resolution, optimal resource allocation, and maintenance of a skilled team of all delivery resources for the client.

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Key Responsibilities:

  • Manages the entire technology project lifecycle, ensuring solutions meet quality, timing, and budget goals per Enterprise standards.
  • Facilitates all project routines to drive successful delivery.Coordinates dependencies across teams, removes obstacles, and manages risks.
  • Communicates updates on status, risks, and timelines to stakeholders and leadership.
  • Identifies and escalates risks, ensures proper financial and resource management, and maintains compliance with change management.

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Required Skills & Experience:

  • Minimum 5 years of experience managing technology projects using Agile methodologies
  • Excellent organizational and planning skills
  • Strong leadership abilities to guide project teams in delivering quality solutions on time and within budget
  • Effective communication skills for clearly conveying project status, issues, and risks to stakeholders and executives
  • Expertise in identifying, communicating, and managing critical path activities, dependencies, timelines, and resources
  • Experience in managing project budgets and financials, including due diligence and financial management routines
  • Ability to implement and uphold Enterprise Project Standards, controls, and audit requirements
  • Proficient in risk management, including identifying and escalating risks and removing roadblocks
  • Capability to identify and engage all impacted teams and applications throughout the project lifecycle
  • Experience collaborating with testing teams to meet testing timelines and deliverables
  • Ability to develop and execute deployment readiness plans, coordinate deployment events, and align with broader release activities

Competencies

Client Centricity
Passion for Results
Execution Excellence
Collaborative Working
Learning Agility
Problem Solving & Decision Making
Effective communication
Mandatory Skills: Delivery Management .

 

Experience: 5-8 Years .

 

The expected compensation for this role ranges from $60,000 to $135,000 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.