Job Description
Job Title:  TECHNICAL LEAD L1
City:  Charlotte
State/Province:  North Carolina
Posting Start Date:  2/6/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

 

 

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Lead and mentor a team of production support engineers, providing technical guidance and performance feedback.
- Oversee monitoring, troubleshooting, and resolution of complex production issues in Java-based applications.
- Own the incident management process, including escalation, communication, and post-mortem analysis.
- Drive root cause analysis (RCA) and ensure implementation of permanent fixes for recurring problems.
- Collaborate with development, QA, and DevOps teams to deploy hotfixes and enhancements.
- Ensure robust monitoring, alerting, and logging using tools like Splunk, AppDynamics, and Dynatrace.
- Manage on-call rotations, incident bridges, and stakeholder communications during critical outages.
- Review and optimize performance testing and validation using JMeter.
- Oversee support and troubleshooting of messaging systems such as Apache Kafka.
- Maintain documentation of support procedures, known issues, and resolution steps.
- Ensure compliance with SLAs, change management, and incident response protocols.
- Champion best practices in DevOps, CI/CD, and Agile methodologies.
- Identify and drive process improvements for production support operations.

Required Skills:
- Extensive hands-on experience with Java, Spring Boot, and RESTful APIs in production environments.
- Strong proficiency in Oracle SQL/PLSQL and performance tuning.
- Advanced knowledge of Linux/Unix environments and shell scripting.
- Experience with application servers (WebSphere, Tomcat, JBoss).
- Deep expertise in Splunk, JMeter, and Kafka.
- Strong understanding of incident management, change control, and ITIL processes.
- Experience with CI/CD tools (Jenkins, Git, Bitbucket) and containerization (Docker, Kubernetes).
- Excellent leadership, communication, and problem-solving skills.

 

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Competencies

Client Centricity
Passion for Results
Execution Excellence
Collaborative Working
Learning Agility
Problem Solving & Decision Making
Effective communication
Mandatory Skills: Core Java .

 

Experience: 5-8 Years .

 

The expected compensation for this role ranges from $60,000 to $135,000 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.