Job Description
Job Title:  TOOLS CONSULTANT L1
City:  Charlotte
State/Province:  North Carolina
Posting Start Date:  6/29/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

͏

Role Name: Production Support Engineer

Primary Skills: Splunk, Dynatrace, SiteScope, Tivoli Netcool/WebGUI, Event & Incident Management, Production Support, Monitoring & Alert Management, ITIL/ITSM

Secondary Skills: Windows Administration, Java Virtual Machine (JVM), Change Management, Trend Analysis, Automation, Troubleshooting, Root Cause Analysis (RCA), Communication & Stakeholder Management, 24x7 Operations Support

 

POSITION_SUMMARY:

"Proficient to work independently on the most complex projects, and often on multiple phases. Has working knowledge of business or function for which technical support is needed to diagnose or resolve problems. Often responsible for the completion of a phase of a project. Provides guidance and checks the work of less experienced associates. Typically has 3 years' experience in IT production support or equivalent. Event Incident Management (EIM) is responsible for providing 24X7 end to end detailed monitoring and support of all infrastructure and application components critical to the Bank of America Customer Facing Platform Technology (CFPT) CTO. This includes monitoring of the network, databases, middleware, backup, storage, application specific and operating system specific components with the goal of proactively identifying and resolving performance issues prior to interruption of services to the customer. Responsibilities include, but not limited to: • Use of monitoring tools to proactively identify and research potential production incidents. • Respond to alerts regarding potential production incidents. • Escalate to advanced support as needed for problem resolution. • Perform trending and analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact. • Perform all environment routing, cycling, and implementation of splash pages. • Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes. • Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement. • Develop procedures for trouble shooting and possible resolution of issues. • Execute procedures reliably and escalate appropriately to solve incidents quickly

 

͏

REQUIRED_SKILL:

"Proven team player who can work comfortably in a multicultural environment. • Proven ability to work independently, multitask and effectively work in a complex environment with a global team structure • Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator. • Must be pro-active, enthusiastic, flexible, results driven with attention to detail. • Knowledge of Splunk, Dynatrace, Sitescope, Tivoli Netcool/WebGUI, • Experience with Java Virtual Machine, Windows, • Experience in a large IT production support environment • Basic understanding/exposure to ITIL/ITSM. • Ability to work in non-contiguous shifts including the potential for weekend days.

 

DESIRED_SKILL

"• ITIL Foundation/Intermediary certification • Experience in a ITIL based role, such as Service Desk, Incident, Problem or Change Management
Mandatory Skills: Splunk AIOPS .

 

Experience: 5-8 Years .

 

The expected compensation for this role ranges from $60,000 to $135,000 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Information at a Glance

Get Job Alerts

Receive notifications when we have open roles and get other relevant career news


Register >
 

Join Us

Explore open roles that match your interests and skills


Search Jobs >
 

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.