Job Description
Job Title:  ADMINISTRATOR L3
City:  Chennai
State/Province:  Tamil Nadu
Posting Start Date:  6/13/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

 

Role Purpose:

We are looking for a Level 2 support engineer to manage mobile devices using Workspace ONE. The role involves handling day-to-day support issues for iPhone and iPad users and ensuring devices are secure and working properly.

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Key Responsibilities

  • Reset device passcodes (PIN) for iPhone and iPad users
  • Perform device wipe for offboarded or lost devices
  • Support device enrolment and setup for new users
  • Help onboard and configure new applications on devices
  • Troubleshoot MFA (multi-factor authentication) issues
  • Manage SIM or service transfers (SLT) using AT&T and Verizon portals
  • Provide timely support and ensure issues are resolved within defined timelines
  • Resolve incident and service request and respond to user queries regarding mobility platform
  • Monitor device compliance and remediate non‑compliant devices 
  • Maintain accurate asset and device inventory records
  • Document fixes and contributes to knowledge articles
  • Escalate complex issues to L3 with diagnostics
  • Follow ITSM processes and meet SLA targets
  • Track device lifecycle end to end including issuance, replacement, recovery, and decommissioning
  •  

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Mandatory Skills:

  • Hands-on experience with Workspace ONE 
  • Basic knowledge of iOS devices (iPhone, iPad)
  • Good troubleshooting and communication skills
  • Ability to handle support tickets and follow standard processes

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Primary Skill: EMM Workspace/ Airwatch

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Mandatory Skills: EMM Workspace One .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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