Job Description
Job Title:  Asset Management Engineer L1 1
City:  Chennai
State/Province:  Tamil Nadu
Posting Start Date:  4/3/26

Asset Engineer – Hardware Asset Management

Job Description: 

Job Description

Do
•    Building and sustaining effective communications with all stakeholders towards the goal of maximizing the customer experience. 
•    Develop and implement continuous process improvements and operational efficiencies within End User space End to End Asset Management Life Cycle Experience in Hardware assets including Managing leased assets Create 
•    Update to asset records in the Asset Database accordingly throughout all stages of asset lifecycle Participate in Asset Management audits and remediation efforts. 
•    Identify Cost savings and establish more effective long-term planning & budgeting practices for the customers Analyze client contracts.
•    Purchase agreements and other data to manage hardware assets effectively Experience in all processes including but not limited to New Assets, IMACS, Retirements, 
•    Disposals- Interact directly with clients and other internal and external sources to obtain relevant data and documents in required forms and consistent with project objectives and deadlines. Utilize 
•    Data analysis tools and techniques like MS Access, MS Excel. Assess data accuracy and reasonableness and follow-up directly with clients, internal support staff, or partner appropriately to achieve necessary understanding and to resolve the anomalies. 
•    Ensure quality and timely delivery of customer requirements. 
•    Generate monthly asset reports regarding this Service, as well as ad-hoc reports as requested internally or by customer. Identify and document best practices and implement them Other Hardware Asset Management duties as assigned. 
•    Drive Compliance across Organization, Correction of policies / SLA/ OLA / UC 
•    Procurement / Vendor Negotiation experience and People management experience is a plus
 

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Asset Operations

  • Execute end‑to‑end asset activities: receipt, tagging, storage, issuance, movement, recovery, and disposal support.
  • Ensure accurate and timely updates in asset management systems (ServiceNow / FAR or equivalent).
  • Support asset deployment, refresh, and release activities as per approved requests (RITMs).

Inventory & Store Support

  • Maintain asset stores, bin management, and physical controls.
  • Participate in Physical Verification (PV) and support variance closure with proper documentation.
  • Ensure alignment between physical assets and system records.

Compliance & Audit Support

  • Follow HAM SOPs, security guidelines, and internal controls.
  • Support audit activities by providing evidence, reports, and system records.
  • Report any non‑compliance, discrepancies, or asset risks to the Location Lead.

Ticketing & SLA Management

  • Handle asset‑related tickets within defined SLAs.
  • Coordinate with users, vendors, and internal teams for issue resolution.
  • Ensure proper closure of incidents, requests, and change activities.

Coordination & Communication

  • Work closely with Location Lead, Central HAM teams, vendors, and security teams.
  • Maintain clear communication and timely updates on operational activities.

Qualifications

  • Diploma / Bachelor’s degree in IT, Engineering, or a related field.

Experience

  • 2–5 years of experience in IT Asset Management, Desktop Support, or IT Operations.
  • Hands‑on experience with asset tools (ServiceNow HAM preferred).

Key Skills & Competencies

  • Good understanding of IT hardware asset lifecycle.
  • Strong attention to detail and documentation discipline.
  • Working knowledge of inventory controls and audit requirements.
  • Ability to work under SLAs in a process‑driven environment.
  • Basic vendor and stakeholder coordination skills.

Reporting & Interfaces

  • Reports to: Location Lead / HAM Operations
  • Interfaces with: Central HAM teams, Service Desk, Vendors, Security
Information at a Glance

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